Help Desk Tech H

2 أكتوبر، 2022

0 4 3 دقائق

Help Desk Tech H

الوصف الوظيفي

Help Desk Tech H
Job Category
:
Customer Support
Requisition Number
:
HELPD003392 Showing 1 location
Job Details
Description
Requisition #:
HELPD003392
Job Title:
Help Desk Tech H
Location:
Al Udeid AB, Qatar
Clearance Level:
Active DoD – Secret
Required Certification(s):

DoD 8570 IAT Level 2

Selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

SUMMARY
Agile Defense has an immediate need of hiring a Help Desk Technician to work at Al Udeid AB, Qatar.
DUTIES

Provide Help Desk support to the end-user on a variety of issues.

The Help Desk support shall identify, research, and resolve technical problems for end-users.

The Help Desk shall respond to telephone calls, emails, and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.

Support creating, tracking closing, updating, and resolving help desk trouble tickets.

Perform domain account administration and management.

*
Qualifications
Education and Certifications

DoD 8570 IAT Level 2
Background Needed and Years of Experience

2+ years of IT experience
Additional Skills & Qualifications
Non-Technical Skills

Excellent writing, interpersonal and communication skills

Ability to communicate effectively with team on assigned tasks, expectations, and schedule.

Sharp attention to detail – Organized; time management skills to forecast and stay ahead of deliverables/reporting requirements

Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.

Excellent Customer Focus/Satisfaction skills

Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle
Working Conditions
Working Conditions

Typical office environment
Strength Demands

Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements

Stand or Sit

Walk

Repetitive Motion

Use Hands / Fingers to Handle or Feel

Stoop, Kneel, Crouch, or Crawl

Talk or Hear

See

Push or Pull

Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)
COVID-19 Vaccination Requirements

As a federal contractor, Agile Defense is subject to any federal vaccine mandates or other customer/facility vaccination requirements. As such, to protect the health and safety of its employees and to comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense.

Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our “Listen. Think. Innovate.” philosophy.

At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.

Skills
Education
Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)