Service Manager

Service Manager

الوصف الوظيفي

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Directs the coordination of technical and administrative support activities including repair, preventative maintenance and engineering change upgrades in order to provide the highest level of service, maximize customer satisfaction and achieve financial objectives. Provides direction for the delivery of pre- and post-sales services and support to customers. Participates in the resolution of customer concerns and defining and developing a customer contact strategy. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer. Manages a profit and loss center. Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
Minimum Required Skills and Knowledge: Ability, competence and confidences to lead people Effective interpersonal skills Fluency in the local language and in English, both written and spoken. Other Desired Skills and Knowledge: Sound understanding and application of contract structuring, composition and contract negotiation. Sound understanding and experience in establishing quotations, costing for jobs, monitoring costs and following up on execution. Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility. Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Typical Education and Experience: Bachelors Degree or equivalent 8 years of related experience. 3 years management experience or supervisory equivalent

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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