Service Delivery Specialist

Position: Service Delivery Specialist

Period of Performance: LTTA

Base of Operations: Amman, Jordan

Reports to: Component 1 Local Administration Lead

Application Deadline: October 13, 2022*

1. PROJECT BACKGROUND

The Municipal Support Program (MSP) is a five-year, USAID-funded program implemented by DAI. MSP aims to strengthen municipal-sector service delivery and promote local economic development in Jordan. MSP will strengthen municipal-sector service delivery by supporting improved governance and organizational culture through a focus on three interventions: key policy and service delivery reforms, municipal sector public financial management, and community engagement. Improved municipal service delivery will ensure that municipalities can respond effectively to citizens’ needs and create the conditions for investment and inclusive economic growth. MSP will also increase capital investment in the municipal sector. This investment is intended to catalyze local economic opportunities and further strengthen service delivery by supporting improved development planning, facilitating investor partnerships, increasing access to finance, and supporting renovation and construction of fixed assets including the provision of material resources. Across all interventions, MSP will increase the participation of marginalized groups, including women, youth, and persons with disabilities in municipal-sector decision-making. Participatory planning will improve marginalized groups’ access to public services and increase their economic opportunities. MSP will work across all of Jordan’s governates.

2. POSITION DESCRIPTION

The Service Delivery Specialist will work with municipalities to identify service delivery improvements and employment opportunities for local communities. He/she will employ grants, MSP’s Institutional Support Fund (ISF), and construction funds, to amplify the voices of women, youth, and persons with disabilities in governance processes.

3. KEY DUTIES AND RESPONSIBILITIES

• Collaborate with selected MSP municipalities and local communities to identify and resolve gaps that affect service delivery.
• Coordinate closely with Contraction Activities Coordinator and the DCOP for any service delivery improvements related to construction, investment, and local economic development.
• Collaborate with the private sector to spur economic growth.
• Work with MOLA and other relevant municipal leads to find ways to deliver more efficient services that are responsive to community needs.
• Identify partnerships among private, public, and civil society actors to facilitate resource mobilization and service delivery improvements.
• Establish and support regional service delivery hubs.
• Facilitate multi-stakeholder dialogue that highlights new voices—including unemployed youth, female home-based business owners, PWD, and local environmental civil society organizations (CSOs)—in municipal planning.
• Support human resource capacity for service delivery reforms.
• Identify replicable success with PPPs for service delivery initiatives.
• Provide input into the development of tailored municipal transformation packages for individual municipal clusters based on rapid needs assessments. We will formulate these support packages and carry out planning, implementation, and performance measurement of all interventions in close coordination with USAID and our GOJ counterparts, and with regular input from the private sector and inclusive community groups.
• Help to support organizational and cultural shifts at the municipal level when it comes to planning and prioritizing service delivery interventions.
• Identify and supervise any required STTA.
• Perform other related tasks as assigned by the Local Administration Lead or Chief of Party.

4. QUALIFICATIONS

• Bachelor’s degree in related field.
• At least seven years of related professional experience.
• Prior experience working with municipalities is preferred.
• Experience working with USAID or other international donors highly preferred. 
• Must have excellent English and Arabic language proficiency, verbal and written. 

Application Link: https://fs23.formsite.com/OLJTgx/h8xhlmbyzk/index.html

*Application instructions:

Select the position in which you are interested in applying for, fill out the required information and upload CV. Applicants are encouraged to apply as soon as possible as interviews will be conducted on a rolling basis. Please note, due to the volume of applications that we receive and the urgency to fill-up positions only shortlisted applicants will receive notifications on next steps.

About DAI

DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. Transforming ideas into action—action into impact. We are committed to shaping a more livable world.

DAI and its employees are committed to confronting racism and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.

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