Self Service Technology Sr. Officer

28 سبتمبر، 2022

0 22 دقيقة واحدة

الوصف الوظيفي

– Self Service Technology Sr. Officer
Company: Industry: Banking and Financial Services Job Location: Amman, Jordan Career Level: Intermediate (Experienced non manager) Date Posted: 21-09-2022 Ref. Number: 153383 Citizenships Jordan Residence Country Jordan Years of Experience 3 – 6
Self Service Technology Sr. Officer
Job Description and Requirements
Responsibilities:

Learning and managing self-services related projects and platforms.

Stay abreast to the market trends, globally and locally, to provide suggestions or requirements for improvements.

Work with other related teams (e.g. Product Owner, Operation, Credit, Authorization & Fraud) to understand the requirement related to digital project. Assist and collaborate in develop business requirement document (BRD) from all related parties’ requirement and communicate effectively.

Take lead in initiating a project in self-service-platforms-related projects

Basic and broad understanding of project managements

A thorough understanding of digital banking and banking trends globally and locally

A strong sense of tasks’ ownership

A team player and keen to learn

Ensure projects stakeholders are on a path to delivering successful and engaging results and a high degree of stakeholders' satisfaction

Recognize risks, escalate critical issues,

Be a thought partner and team members to the stakeholders, advising them on how to deploy digital solutions and achieve the most engaging goals.

Engage with senior stakeholders at the banks, which is critical for delivery success and expansion of the digital business for the Bank.

Data-centric/ driven to produce and understand customer behavior through the user lifecycle
Job Requirements:

Bachelor degree

Positive and proactive attitude

Excellent communication skills both in Arabic and English

4-6 years of experience in a related role

Must demonstrate strong analytical, problem solving, communication and creative skills

Basic project management awareness and skills

Strong understanding of design thinking / human centered design methodology and experience in using it in project design and implementation
* Good understanding of digital banking landscape in terms of products , functional teams, services and typical banking applications
Company: Industry: Banking and Financial Services Job Location: Amman, Jordan Career Level: Intermediate (Experienced non manager) Date Posted: 21-09-2022 Ref. Number: 153383 Citizenships Jordan Residence Country Jordan Years of Experience 3 – 6