Call Centre Agent – Corporate Customer Service – Egypt
Call Centre Agent – Corporate Customer Service – Egypt
الوصف الوظيفي
Answer and handle all feedbacks received from different channels according to the contact center procedure Comply to the floor management instructions towards better KPIs Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs Apply the elements of building positive rapport with different types of customers over the phone Adherence to CC schedule- shifts/ Weekends/ public holidays Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.) Promote the department CES during calls which leads to service improvement Understand & effectively deal with job stress and unsatisfied customers Attend training courses scheduled by the department Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards Follow up on pending tasks when needed
الوصف الوظيفي
المهارات
Call Center
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- القاهرة, مصر
- قطاع الشركة
- الاستعانة بالمصادر الخارجية لخدمة العملاء
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- مبتدئ الخبرة
