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Support Strategic Objectives
- To participate and provide support to create and implement Short & Long term Sales strategies and plans in line with the organisational mission and vision.
- To monitor market trends continuously to identify the business opportunities in order to enhance revenue on sales, client satisfaction and to provide suitable recommendations to management.
- To identify the business improvement opportunities and coordinate internally with Client Account Manager to expand the business operations.
- To act as a single point of contact to clients providing end-to-end sales solutions through effective coordination internally within and externally with all the applicable parties.
KPI’S
- Sales strategies and plans.
- Periodical updates on market trends.
- Growth on number of countries and Agents.
- Timely communicate ensuring potential & existing client satisfaction
Sales and Service:
- To identify potential customers, negotiate as per price guidelines given and ensure maximisation of profits and business opportunities.
- To regularly visit existing accounts validating our service levels and develop new revenue streams.
- To regularly visit the clients in order to providing invoices and to collect the due payments and handover the same to Finance Dept.
- To regularly liaise with clients, respond to their queries and to ensure their maximum satisfaction level on services.
- To have excellent client management and build a strong referral process and leverage on existing client relationships to attract other large clients.
- To internally coordinate with Client Account Management function and ensure quotations and proposals are sent on time and timely follow-up in order to win the business contract.
- To timely update all the business sales details from the beginning till end into FRESA system to enable to extract the necessary client updates.
- To internally coordinate with all applicable parties, provide key recommendations and timely escalations to management
KPI'S
- Number of new clients been identified.
- No of visits made to client. All clients having approved credit limits.
- 80% of the payments collected on (or) before due date.
- 80% satisfaction rate.
- No of new clients through referral process.
- New business achievement.
- Expansion of Agent networks
- Whole documentation process
- through FRESA.
- Timely and effective internal coordination and raise flag to
- Management on any potential risks.
Reporting / Internal coordination
- To coordinate internally with the relevant stakeholders in order to reconcile and to maintain the record of sales and customer information.
- To submit regular weekly / monthly MIS reports and present to management along with the recommendations as applicable.
- To internally coordinate with Accounts, Transportation, C & F, PRO, Customer Service section to ensure that smooth services are provided to clients.
- To provide the necessary support to internal team members in order to extend effective and efficient services to clients.
KPI'S
- Timely reconciliation and updated client records in place
- Weekly report: Every Monday
- Monthly report: Every 20th.
- Effective coordination and timely actions.
- Effective internal coordination, effective teamwork and timely support.
WORKING ENVIRONMENT, INTERFACES AND DECISION MAKING
- Working Environment :
- Travel to meet clients.
- Contacts :
- Internal : All departments
- External: Vendors / Clients
- Decision Making :
- Recommend policies and procedures. Provide recommendation to Management
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