Technical Call Center Executive

Job Description

Answer complaints received
Log all complaints in Smart Vision managed services portal
Assign jobs to engineers through the portal
Monitor the status of the kiosks on the monitoring systems
Monitor engineers movement
Priorities service calls for engineers
Manage parts delivery and logistics related to the services provided
Manage parts stock count
Provide administrative support to engineers on sites
Update the daily activities, Call details in our Internal application (SOM Smart Operations Management) without any delay

Job Details

Employment Types:

Full time

Industry:

IT / Computers – Hardware & Networking , IT / Computers – Software

Function:

Engineering – Electronics / Communication , IT / Software Development – Network Administration / Security

Roles:

Telecommunication Engineer , Database Administrator

Skills:

Call Center Executive Telecaller Technical Support Technical Support Executive Technical Helpdesk

Education:

Bachelor's Degree

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