Chief Concierge

21 سبتمبر، 2022

0 3 3 دقائق

Chief Concierge

الوصف الوظيفي

Chief Concierge

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to Hotel and leisure facilities in the city.

What is in it for you?

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

Be responsible for and pro-active in the recruitment and selection of all Concierge staff
Constantly review training needs within the department primarily through the Hotel's appraisal system in conjunction with the Front Office Training Manager
Implement and monitor minimum standards of service throughout the department resulting in a GAP analysis score of no less than 90%
Responsible for the departmental roster, ensuring adequate staffing at all times
Regular communication with the Night Manager regarding the supervision of the Night Concierge staff, identifying and dealing with any issues that may arise
Ensure that no suspicious packages are accepted
Ensure that all Concierge team are correctly dressed and groomed for work
Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the Hotel
Be familiar with all guest services within the Hotel and to ensure that all Concierge staff are also adequately furnished with such information
Knowledgeable about the immediate and surrounding area, while maintaining a library of relevant information
Be familiar with courier companies and their charges
Be aware of the daily schedule and activity of the Hotel's drivers
Be familiar with all daily events and functions occurring within the Hotel and to effectively communicate this information to all staff on duty
Ensure that the Concierge desk, Hotel entrance and Lobby kept clean and tidy at all times
Aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service
Establish and maintain an effective communication system with Reception/ Front Office Management and Airport Services with regard to VIP arrivals and departures
Responsible for the maintenance of all Concierge equipment
Regularly conduct departmental meetings, encouraging two-way communication when doing so
Maintain amicable and co-operative working relations with other departments
Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Facilitates performance evaluations for all Concierge colleagues
Attend any courses Management may deem beneficial
Manages all purchasing requirements for Concierge Desk

Your experience and skills include:

A minimum of 3 years, Hotel Concierge management experience
Previous experience in a managerial capacity
Fluent in English, with knowledge of second language an asset
Proven ability to guide and coach team members
Recognized commitment to guest service and exceeding guest expectations
Proven ability to balance complimentary objectives, guest service, colleague satisfaction and profitability
Excellent leadership, written/ verbal communication and interpersonal skills
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
Degree or Diploma in Hospitality Management is an asset
Active member of Les Clefs D’Or is an asset

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS