وظائف بيت الأردنوظائف في الاردن
Service Disk
Service Disk
الوصف الوظيفي
- Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;
- Logging all incidents and requests, categorizing and prioritizing them into SCSM;
- Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;
- Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;
- Giving help, guidance and support to users of desktop/Laptops;
- Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;
- Keeping user informed of the status of services, incidents and requests;
- Performing Diagnoses, trouble shooting and solving problems remotely;
- Following up on user E-mails to ensure Quality of service;
- Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;
- Generating a set of formatted reports about agents operations and activities.
المهارات
- Communication skills
- Team Player
- Problem-solving skills
- Experience installing software
- Experience IT issues troubleshooting
- Time Management; organizing and prioritizing work assignments
تفاصيل الوظيفة
- منطقة الوظيفة
- عمان, الأردن
- قطاع الشركة
- شركات الطيران
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- تكنولوجيا المعلومات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- $500 – $1,000
- عدد الوظائف الشاغرة
- غير محدد
المرشح المفضل
- المستوى المهني
- مبتدئ الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 0 الحد الأقصى: 5
- منطقة الإقامة
- عمان,الأردن
- الجنسية
- الأردن
- الشهادة
- بكالوريوس/ دبلوم عالي
- العمر
- الحد الأدنى: 18 الحد الأقصى: 34
التعليم
IT related degree
