In Room Dining Order Taker – Holiday Inn & Suites Al Khobar

18 سبتمبر، 2022

0 3 2 دقائق

الوصف الوظيفي

Welcome to Holiday Inn & Suites Al Khobar, The first 5 Star Holiday Inn Hotel in the World. You'll discover modern design, friendly service, and a wonderful location at Holiday Inn Al Khobar. In addition to being close to the Eastern Province’s commercial district, we are also only a short drive from the Khobar Sea Front promenade and steps away from Dhahran Mall. In addition to three Worldly dining outlets, guests may take advantage of a variety of amenities like a pool and an award-winning Spa & Health club to relax and unwind. With more than 4000 square meters of meeting space, business travelers are also accommodated for.
• Involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly – Should have very good telephone etiquettes.
• Punches the food and beverage orders on to the Point of Sales systems
• Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request
• Display excellent conversation skills and selling techniques at all times.
• Write down all information’s clearly. Highlight special request.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Perform department/outlet opening or closing duties as required. Ensure that Room Service stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
• to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned
• Ability to comply to local laws regarding food handling. • Reading and writing abilities are used often when taking orders, completing paperwork, etc. • Basic math skills are frequently used when handling cash and credit • Have the ability to work a flexible schedule including nights, weekends and/or holidays
• This position is for Saudi National only.