Senior Implementation Consultant

18 سبتمبر، 2022

0 4 4 دقائق

الوصف الوظيفي

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Position Summary

This position serves as Visa Project Manager for implementation services provided to Clients with an initial & specific focus on Strategic Partnerships. This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements, coordinating the work of various workstreams involved in the project delivery while providing client consultative guidance on Visa regulations, fees, features, and functionality.

Responsibilities

Execute Visa Strategic initiatives which impact clients from a business operations perspective including changes to current products, implementation of new products and the business
Manage a portfolio of projects (including projects directed by other project managers where appropriate) to ensure that project interdependencies are identified and managed, resource requirements anticipated in advance of need, and priorities established in accordance with Visa and Client strategic objectives
Become a subject matter expert in Client Services including knowledge of the APIs, implementation guides, client integration options, deployment and post-production support
Provide project management support to Visa clients and processors to ensure client expectations are exceeded
Coordinate directly with client to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
Confidently manage client projects in parallel to product developments and a changing landscape
Set priorities, influence client and Visa teams involved into various project workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.
Be able to communicate complex, technical concepts in a focused and well-organized manner
Be able to learn and acquire knowledge in new technologies in keeping step with market developments
Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
Orientation towards quality enhancement and process improvement
Prepare and maintain detailed project plans, status reports, and issues logs
Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
Assume appropriate decision-making authorities to ensure flawless execution of project objectives
Coordinate internal Visa resources to ensure delivery on commitments

Why this is important to Visa:

The role works across a breadth of Visa cross-functional business and technical resources and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst role in software or financial services
• Minimum 8+ years of Information Technology system knowledge with good understanding of project management, technology and applications within payments industry

• Project management within payments industry (e.g. retail banking, card schemes or new technologies that are applicable to the payment industry)

• Technical payments background (knowledge of payment processing technologies, including message routing, authorization, clearing & settlement and client connectivity a plus; understanding of digital payments and web-based service APIs)
• Fluent English & Arabic (both oral & written)
• Expert knowledge of standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Excellent verbal, written, presentation and interpersonal skills are required
• Excellent time management, organization, and planning skills a must
What will also help:
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrated success in client relationship management
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Willingness to take on new challenges, explore new ideas and be flexible with changing priorities
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.