Technical Care Specialist – VoLTE

Technical Care Specialist – VoLTE

الوصف الوظيفي

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

The Technical Support Care Engineer provides remote Level-2/3 technical support in 3G Core/IMS/ VoLTE/5G technologies. The Technical Support Care Engineer is responsible for supporting customers, managing internal and customer reported cases, SW Updates & Upgrades, interfacing with customers and internal organizations, ensuring the successful service delivery of customer support. This requires strong communication and negotiation skills, as an engineer troubleshoots 3G Core/IMS/VOLTE/5G solutions with a thorough understanding of telecommunications tecnology.

What you will learn and contribute to

• Troubleshoot customer issues in 3G Core, VoLTE and 5G networks mainly related to MSS, MGW and TAS products.

• Respond to customer assistance requests, process them as per procedures and guidelines.

• Respond and provide support to customer Critical cases out of working hours (24X7 Emergency support).

• Escalate and follow-up on problems that require resolution from Tier-3 and Tier-4 technical specialists in accordance with established procedures

• Interface with the Customers to inform them about progress of assistance requests restoration and resolution

Your skills and experience

You have:

• Engineer graduated in Telecommunications IT or Electronic Engineering or on related field,
• Fluent spoken and written English.
• Understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks

It would be nice if you also had:

• Knowledge with Protocol Analyzer Tools (Wireshark, Tektronics etc.) and internal message flow protocols.
• Knowledge with Core products (Subscriber Data Management) NT-HLR, HSS, OneNDS, One-EIR and One-MNP

Candidates should possess following personal attributes

• Good team player
• Ability to work under pressure
• Willingness to continuous learning
• Ability to work independently
• 24×7 availability when needed to cover eventual customer emergencies (but you will be usually working the normal office hours)

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

#LI-Hybrid

Additional Information

الوصف الوظيفي

تفاصيل الوظيفة

منطقة الوظيفة

المغرب

قطاع الشركة

خدمات الدعم التجاري الأخرى

طبيعة عمل الشركة

غير محدد

نوع التوظيف

غير محدد

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

غير محدد

تفاصيل الوظيفة