Customer Experience Executive
Job Description
Job Description :
Company
Our client is a nutrition center that provides a variety of services in fitness, self- care and meal prep. Their nutritional facilities and programs are launched in different schools and education institutions all around Bahrain and Saudi Arabia.
They are currently looking for a Customer Experience Executive to be based in Bahrain.
Duties & Responsibilities:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
Qualification & Requirements:
- A bachelor's degree in marketing, communications, advertising, business management, or in a related field.
- Previous experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Exceptional interpersonal skills and a client-centered approach.
Job Details
Employment Types:
Full time
Industry:
Recruitment / Staffing / RPO
Function:
IT
Roles:
Customer Service Executive (Voice)
