Customer Service Co-worker (Smaland) – Jordan

Customer Service Co-worker (Smaland) – Jordan

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries – Kuwait, Jordan, and Morocco.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job Description

Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:

• Your focus area is our Småland; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting.
• When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.
• Provide a day out for the whole family.
• Secure an easy buying process from home to home, and
• Act as a highly efficient, and staffed, sales mechanism.
• Show home furnishing solutions full of inspiring home furnishing ideas.
• You’re the first one to meet our customers making sure meeting their wishes and needs.

Qualifications

• Face-to-face customer service experience
• Assertive and able to remain calm and controlled when faced with emotional customers during stressful situations
• Demonstrates a polite and friendly manner
• Experience of managing conflict and achieving a win-win outcome
• Enthusiastic about work and working with others in a team
• A flexible approach/open to change
• Ability to use and take personal initiative
• Ability to make decisions
• Experience of working in a fast-paced environment
• Computer literate
• Ability to communicate confidently and clearly in the local language(s) and English.

Additional Information

* Local employment regulations applies

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