وظائف الأماراتوظائف بيت الامارات
Customer Support Executive
Customer Support Executive
الوصف الوظيفي
UAE National/ Emirati – Customer Support Executive| Electronics
Overview of the role:
- Attend the customers at the reception and receive the units with no error/mistakes on the notification.
- Manage customer incoming calls and update the repair status
- Follow up with customer for estimate approval
- Customer complaints very minimal – based on the target
- Customer incoming calls to be attended within min rings based on the target
- CSI based on the target
- Customer waiting time – minimal based on the target
- Customer orientation
- Speed of attending to customers
- Accuracy of data entry
- System process knowledge and communication
- Update repair status in SAP
- Co-ordinate with stores for parts / units
- Responsible for SAP Billing / invoicing
- Filing of relevant documents.
- Co-ordinate with Drivers for the committed deliveries
- MIS reports
What you will do:-
Description of Accountability:
- Attend the customers at the reception and receive the units with no error/mistakes on the notification with no error/mistakes on the notification.
- Customer complaints very minimal – based on the target
- Customer incoming calls to be attended within min rings based on the target
- CSI based on the target
- Customer waiting time – minimal based on the target
- House keeping / grooming and preventability / punctuality
- Customer orientation
- Speed of attending to customers
- Team approach
- Initiative / flexibility and punctuality
- Accuracy of data entry
- System process knowledge and communication
المهارات
Required Skills to be successful:-
- Good Communication Skills in English and Arabic
- Attention to Detail
- Highly Numerate
- Good Communicator
- Collaborative Style
- Optimistic Attitude
- Good working knowledge of Excel and key Microsoft Applications
- Knowledge of SAP an additional advantage
What equips you for the role:
- High School or Bachelor Degree
- 5-6 years’ experience working as customer support
- Retail background preferred
- Excel and computer literate
- Thinking and Analytical Skills.
- Empathy Customer service and results oriented Leadership and problem solving skills
- Good communication skills
- Excellent relationship skills
- Accountability
تفاصيل الوظيفة
- منطقة الوظيفة
- الإمارات العربية المتحدة
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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