Water and Sanitation Advisor(Customer Management Advisor – Water Utilities)

The “Wastewater Treatment, Reuse, and Water Supply (WTR)” project in Jordan is seeking a “Water and Sanitation Advisor (Customer Management Advisor – Water Utilities)” for full-time base employment.

Qualifications and specialist knowledge

• University degree (Bachelor degree) in Business or Engineering or related fields   
• At least 5 years of professional working experience in water utilities in Jordan.     
• Knowledge and experience in customer management at the water utilities is a must.    
• Knowledge and experience in Non-Revenue Water (NRW) is a must      
• Capable of reading and uploading maps.    
• Knowledge of the GIS program is a plus.
• Good command of English language (Spoken, and written)    

Main activities

• Conduct and follow-up field surveys related to customer service and satisfaction activities in the targeted water utilities.    
• Advise counterpart to the topic of customer management procedures and operations in the targeted water utilities.      
• Implementation of modern, digital tools in water and wastewater      
• Supervise meters replacement campaigns run by GIZ   
• Advise counterparts in topics concerning Non-revenue-water (NRW) related to measurement and reduction of NRW      

Core tasks

In your role you are responsible for the technical, substantive and organisational implementation of a project’s measures and activities. In consultation with your line manager, you also assume tasks related to planning, steering and monitoring the project, including project administration tasks in some cases. You are also responsible for providing specialist support to colleagues in bands 2 and 3, and ensure the quality of the commission’s outcomes.

In addition you contribute to the conceptual design of the project, in particular its modification or realignment.

You make technical and substantive contributions to overarching issues in cooperation with commissioning parties/clients, partners and other actors and thereby support the achievement of the agreed objectives of the respective project and provide impetus for further strategy development.

In coordination with the country director and your line manager, you also use your contacts for the acquisition of contracts on behalf of the company.

In consultation with your team colleagues and line manager, you also coordinate all issues within your area of work and ensure that they are dealt with promptly and competently. You resolve problems that arise in your area of responsibility on the basis of existing rules and draw attention to more complex challenges in your team.

You are involved in ongoing process development within your remit, are responsible for knowledge management and prepare and share documentation. If required, you also support other experts in familiarising themselves with and performing their tasks.

You perform the tasks assigned to you by your line manager, where required.

Interested candidates are kindly requested to submit their application/motivation letter and CV maximum by 09.09.2023.

Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.

GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.

GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.

GIZ will send feedback only to the candidates that are shortlisted and interviewed.

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