وظائف الخليجوظائف بيت الخليج
IT Helpdesk Engineer
IT Helpdesk Engineer
الوصف الوظيفي
A. Accountabilities:
- Provide helpdesk support and resolve problems to the end user’s satisfaction .
- Monitor and respond quickly and effectively to requests received through the IT helpdesk .
- Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority .
- Report issues to the Helpdesk for escalation .
- Maintain various databases of the IT/Communication Department .
- Basic troubleshooting of IT/Communication issues on & off – sites .
- Responsible for maintenance of Documentation of IT/Communications Department .
- Responsible for maintenance of Documentation of IT/Communications Department .
- Responsible for the incident management process by acting as the first line of support for all technical issues, including hardware and software questions and consulting, installations, networking, network connection requests, and troubleshooting.
- Provides first line level (assistance over the phone and Remote Access Support) technical support to the IT users across the organization.
- Responsible for any asset (hardware/software) given to the user and record it in the inventory items with configuration ID which is linked to the user’s employment ID .
- Perform all other assigned responsibilities as per direct manager.
الوصف الوظيفي
المهارات
B. Experience:
- Minimum 3/- years’ experience in IT/Helpdesk Support role.
C. Education:
- Bachelors in Computer Science/IT related stream.
D. Certificates Required:
- CompTIA A+
- ITIL Foundation v4
- Microsoft 365 Certified: Enterprise Administrator Expert
E. Specific Skills:
- Bilingual Skills( Arab& English Skills).
- Excellent Communication .
- Proficient in IT (MS Office).
- Able to multi-task.
- Excellent Team Player.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- تكنولوجيا المعلومات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- $500 – $1,000
- عدد الوظائف الشاغرة
- 3
تفاصيل الوظيفة
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 3 الحد الأقصى: 5
- منطقة الإقامة
- الكويت
- الشهادة
- بكالوريوس/ دبلوم عالي
