Technical Support Specialist
Responsibilities:
Responding to customer complaints
Escalating problems to the technical team or other members of the product team
Updating customer information in the company database
Providing information about new and existing products and services
Tracking and processing new orders and refunds
Making sales and processing payments, when necessary
Performing administrative tasks as assigned by the Supervisor
Qualifications:
Strong phone and verbal communication skills along with active listening
Arabic and English language
previous experience in a customer support role would be a good advantageous
Bachelor's degree in a related field
Skills:
Being able to work in a team
Patience
Ability to remain calm under pressure
Friendly and tactful personality
Good timekeeping
Being able to handle complaints and difficult situations
