Customer Service Specialist
BusinessChat is building a marketing automation software helping e-commerce grow their revenues over WhatsApp.
Backed by leading VCs in Saudi and Jordan, We are tapping into a billion-dollar industry. Equipped with talent and passion, we believe we can make a world-class product from Jordan.
Moto: Great People = Great Company
Join our team. Make us great!
What's the opportunity?
We are looking for a customer service specialist, the aim of the department is to help e-commerce managers generate more revenues through BusinessChat.
Customer service team responsibilities include onboarding new customers, proactively assuring optimal product utilization, in a timely manner supporting incoming requests, and building long-term relationships with High-Value customers.
Responsibilities:
– Improve customer service experience, create engaged customers, and facilitate organic growth
– Take ownership of customers' issues and follow problems through to resolution
– Establish clear client retention goals
– Assist customers with setting up and navigating programs or software
– Promote the value of the product
– Set a clear mission and deploy strategies focused toward that mission
– Adopt and comply with success procedures, policies, and standards
– Keep accurate records and document customer service/ success actions and discussions
Requirements and skills:
– At least 1 year of experience in customer service or sales departments preferably in the software, telecommunications, or major e-commerce player
– Proficiency in English
– Strong client-facing and communication skills
– Advanced troubleshooting and multi-tasking skills
