Housekeeping Supervisor

15 أغسطس، 2023

0 0 2 دقائق

Job Description

Memorable experiences for our Guests and Colleagues are the essence of being a Leader. As a Housekeeping Supervisor, your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a fun place to work.

Responsibilities and essential job functions include but are not limited to the following:

The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Fairmont Amman. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all guests. He/she will act as a leader to all Housekeeping team members and assist with guest and colleague concerns.

Maintains a presence as requested at hotel / department meetings and committees
Complies at all times with Accor standards and regulations to encourage safe and efficient hotel operations
Actively participate in daily briefing, daily warm up and department meetings
Ensures Room Attendants are informed daily about VIPs, extras – priority in their section
Ensures checkout rooms are returned in a timely manner
Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties
Train and coach colleagues on expected standards of service
Conducts daily inspections of guestrooms and floors
Be knowledgeable on all current guest services and events in the hotel
Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the Housekeeping team
Notify Room Attendant/House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room.
Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
Reports any damage, special cleaning, change of soft furnishings etc to the Housekeeping Office on any issues in all areas of the hotel
Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
Must be able to perform all Room Attendant and House Attendant duties
Work with all Housekeeping staff to maintain and improve guest service scores
Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
Ensures all Lost and Found items are sent to Housekeeping Office
To conduct proper handover daily at the end of each shift with the Shift in charge with the presence of the Junior Assistant Exec Hsk / Assistant Exec Hsk to keep seamless information flow
Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
Follows all policies and procedures ascertained by the hotel.