Technical Support Specialist

Responsibilities:

Responding to customer complaints

Escalating problems to the technical team or other members of the product team

Updating customer information in the company database

Providing information about new and existing products and services

Tracking and processing new orders and refunds

Making sales and processing payments, when necessary

Performing administrative tasks as assigned by the Supervisor

Qualifications:

Strong phone and verbal communication skills along with active listening

Arabic and English language

previous experience in a customer support role would be a good advantageous

Bachelor's degree in a related field

Skills:

Being able to work in a team

Patience

Ability to remain calm under pressure

Friendly and tactful personality

Good timekeeping

Being able to handle complaints and difficult situations

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