Data Entry Volunteer

Data Entry Volunteer (3 months duration)

Job Purpose

The Data Entry contributes to improving the quality of Acted programming through the accurate registration of the complaints in the platform. The Data entry is the first point of contact for beneficiaries who need to raise complaints. Data entry responsibilities include collecting and entering data in databases and maintaining accurate records.

Objectives

• Ensure the registration of the Beneficiary Complaints in the platform in a timely manner.
• Identify and raise inappropriate data, as relevant.
• Share responses after matching the action taken with the main description shared by the complainer.

Duties and Responsibilities

• Register beneficiary/ Non beneficiary Complaints received by WhatsApp in the platform.
• Respond to complaints objectively, accurately, using information provided by Accountability Officers, Project Managers, MEAL Officers, Area Coordinators, Technical Coordinators, project documents, FLAT documents and procedures, etc.
• Analyzing/verifying data received from districts.
• Should understand the flow of data from one form to another.
• Check the integrity and non-repudiation of data.
• Ensure appropriate data entered the database.
• Support accountability in combining data of multiple districts.
• Support in enhancement of system.
• Complete other related task as assigned by line manager.

Key Performance Indicators

• Number of complaints registered timely.
• Number of responses shared to complainer timely.
• Accurate identification of sensitive cases for referral to line manager.

*Acted's proposed salary: Paid Internship with 15 JOD payments per day.

Skills

QUALIFICATIONS

• Bachelor’s or diploma’s degree in any related field.
• Good in English and Excellent in Arabic (written and spoken);
• Excellent writing (especially when expressing the community’s request) and communication skills.
• Preferrable to have 1-12 months’ Past job experience in similar position (data entry) or MEAL/Accountability in general.
• Ability to work under pressure in a high pace environment.
• Good organisational and prioritisation skills.
• Good knowledge in Microsoft Office, Microsoft Excel.
• Strong interpersonal skills

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