Regional Internal Communications and Workforce Engagement Officer P4, Regional Bureau in Cairo

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Qualified Female candidates and Individuals with disabilities are especially encouraged to apply.

WFP is committed to an accessible, inclusive recruitment process. Please contact us at global.inclusion@wfp.org to advise us of any disability-related reasonable accommodation or accessibility requests you may have. A member of the reasonable accommodation team will contact you to confidentially discuss your needs. This email is only to be used for any disability-related accessibility requirements, and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.

TERMS AND CONDITIONS

*Limited Fixed-Term Appointment (LFT) position is a non-mobile staff appointment in the international professional category for a limited period of up to 4 years. The position is based in Cairo, Egypt, and the selected candidate will not be expected to relocate as per WFP re-assignment practices. Incumbents of LFT positions are not eligible to apply for other mobile positions advertised internally through the Reassignment.

WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

ABOUT WFP

United Nations World Food Programme (WFP) is the world’s largest humanitarian organization working towards zero hunger by 2030, saving lives in emergencies and using food assistance to build a pathway to peace, stability, and prosperity for people recovering from conflict, disasters, and the impact of climate change.

Powered by the passion, dedication, and professionalism of our 20,000 staff worldwide, the United Nations World Food Programme (WFP) works in over 80 countries to bring life-saving food to people displaced by conflict and made destitute by disasters and to help individuals and communities find life-changing solutions to the multiple challenges they face in building better futures.

In 2020, WFP assisted 115.5 million people – the largest number since 2012. For its efforts to combat hunger, for its contribution to bettering conditions for peace in conflict-affected areas, and for acting as a driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.

WHY WORK AT WFP?

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SAVING & CHANGING LIVES ❤

Make a difference, the world will notice.
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY 🌍

Build bridges that unite people across the world.
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

UNLIMITED POSSIBILITIES 💡

Unlock possibilities you never thought you'd find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE ⭐

Reach beyond yourself and discover your true potential.
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

Join us to make a difference
Watch this video to know more about us!!
Link: https://www.youtube.com/watch?v=3mzGbaRAhz8&feature=youtu.be

JOB PURPOSE

The purpose of this role is to drive employee engagement and alignment behind WFP’s strategic business priorities, enable clarity for individuals on their contribution, and provide the channels and information employees need to be able to connect to RBC and perform at their best. It also will enable leaders and line managers to inspire and facilitate great conversations that build commitment, recognition, and pride and will enable employees to connect to our purpose, live our values, culture, and behaviors and become advocates for WFP.

Regional Internal Communications and Workforce Engagement will report to the Deputy Regional Director – Enabling Services – and in close coordination with the Communications, Advocacy, and Marketing Division (CAM). The incumbent will be responsible to develop, plan and implement a communications & engagement strategy, that is field-first and replicable in other country offices. This role will provide sound, innovative advice to resolve highly complex employee relations and communication issues and analyze and interpret complex material. The incumbent will also shape and deliver the strategies and campaigns for the RBC Transformation programme

The Regional Internal Communications and Workforce Engagement will be a senior member of the RBC management team and oversee employee experience for the region and the countries it serves. Providing leadership and support to shape and drive RBC’s employee experience focusing on the effectiveness and efficiency of our campaigns, channels, and engagement, while planning for the future, to ensure we offer a more sophisticated and engaging experience for employees. It also supports the organization to leverage employee communications and build workplace culture, for maximum impact.

The role requires excellent stakeholder and project management skills, including at the most senior levels within an organization. The candidate will work directly with key senior stakeholders including the Regional Director, Deputy Regional Directors, and the senior leadership team, specifically the Head of Communications, Regional Chief HR Officer, Head of TEC, and Head of Admin as well as the Country Directors from across the 15 Country Offices that RBC serves. He/She will also partner widely across a range of functions that are key to the success of the strategy and build relationships across the complex network of Country Office colleagues.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Devise, design, implement, and monitor a robust Internal Communications and Workforce Engagement Strategy for the Regional Bureau and the Country Offices, aimed at promoting the identity and profile of WFP and furthering its vision, mission, and values;
2. Ensure that the strategy aligns with the global strategies of Programme, CAM, HR, TEC, Management Services and Workplace Culture, and RBC Transformation programme
3. Work closely with and guide the Internal Communications Officer in the planning and execution of activities and in the creation of content to drive engagement;
4. Provide guidance and advice to the Regional Director (RD), leadership, and senior management concerning employee relations and engagement on difficult topics;
5. Develop, supervise, and evaluate workforce engagement surveys that provide insights, and lead and coordinate the actions needed to generate positive behavioral change;
6. Develop workforce engagement activities and campaigns that favorably impact the views and behaviors of staff, leaders, and managers in order to support WFP’s strategic direction and promote positive workplace culture;
7. Provide advice and support to RBC on the design and implementation of regional strategies and plans, ensuring compliance with wider WFP corporate communications strategy and taking into account the specific regional context and audience to develop appropriate, effective communications and engagement;
8. Co-ordinate campaigns/workplace culture activities to ensure regional engagement and commitment to achieve these important behavior change outcomes;
9. Continuously monitor and evaluate workforce engagement performance in RBC and COs in order to ensure results meet objectives, and to identify, recommend and oversee changes to improve the effectiveness of engagement strategies;
10. Define performance indicators, and monitor and oversee accurate and timely reporting, ensuring a WFP-wide view of workforce engagement activities that enable informed decision-making, evaluation of objectives, and consistency of information presented to stakeholders.
11. Identify and build effective collaborations and partnerships internally and externally to align activities, and ensure a coherent approach to workforce engagement;
12. Ensure the internal social media plans are defined and followed which leverage workforce engagement content, networks, and partners to enhance coverage and support of WFP’s activities;
13. Align with corporate internal communications plans so staff understand and engage with WFP’s corporate strategy and how they contribute to meeting WFP’s mission, vision, and values;
14. Leverage workplace culture, employee relations, champions, and influencers across the organization to build engagement and positive behavior change;
15. Develop effective programmes and plans to build leadership capability, ensuring RBC’s leaders have the tools and skills to successfully engage and inspire employees. Ensure leaders and people managers understand how to navigate our digital workplace, not just finding exactly what they need, but also engaging and inspiring others to build advocacy, collaborate and innovate;
16. Advise senior management of internal initiatives and developments throughout the organization;
17. Plan and ensure organizational initiatives and internal change management projects are successfully communicated to employees and stakeholders;
18. Promote a client service-oriented culture within the RBC;
19. Define and coordinate team-building activities that can be replicated across the different COs.
20. Define, produce, and disseminate multimedia material in support of employee engagement efforts

DELIVERABLES AT THE END OF THE CONTRACT

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1. An Internal Communications and Workforce Engagement strategy for RBC and the Country Offices within the region;
2. A plan and related products/activities to communicate survey results and actions to tackle issues;
3. A package of workforce engagement activities that are aligned between the bureau and the country offices;
4. A package of communication products that enable understanding and support of positive workplace culture across the region;
5. A package of established employee engagement mediums and platforms

STANDARD MINIMUM QUALIFICATIONS

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Education

A university degree in Communications, Marketing, Journalism, International Relations, or other relevant field is required. A Master’s degree required field is desirable.

Experience

• Minimum of eight years of relevant experience in a highly disciplined and demanding communication environment needed
• Experience in internal communication and workforce engagement is essential
• Experience in coordinating communication campaigns is required
• Prior experience of managing complex projects and advising senior managers are mandatory
• Photography and video editing skills are required
• Familiarity with the United Nations’ structure and experience communicating with internal audiences are desirable
• Field experience within the Middle East, Northern Africa, and Eastern Europe region is highly desirable

Knowledge & Skills

• A team player who can work well independently and within a matrix team structure and has great interpersonal abilities
• Able to meet tight deadlines and remain calm under pressure
• Ability to work harmoniously with people of different national and cultural backgrounds
• Knowledge of the United Nations’ corporate culture and system, in general, is desirable
• Highly creative and strategic thinker
• Ability to produce industry-standard graphics, photos, and videos
• Ability to simplify complex ideas and concepts

Languages:

• Fluency in spoken and written English is required
• Working knowledge of Arabic is desirable

DEADLINE FOR APPLICATIONS

The deadline to apply for this position is Thursday, 24 August 2023 (11:59 PM Cairo Time).

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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