وظائف اخطبوطوظائف في الاردن
Customer Service Representative
Job Description and Requirements
Job description
Clarity is looking for a high qualified call center agents to be part of a professional selective team. The successful candidate will be responsible for fielding inbound calls and an outstanding customer service.
Responsibilities:
- Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
- Perform data entry – Track and updates to customer accounts via CRM
- Accurately maintain records by thoroughly updating client account information
- Daily management of the Customer Service Request queue
- Follow up and research all email inquiries
- Follow up, as needed, on pending requests
- Research and resolve customer complaints
- Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
- Maintain financial accounts by processing client adjustments as needed
- Contribute to team effort by accomplishing related results as needed
Qualifications:
- Fluent English speaking & writing (C1-C2 levels will only be considered)
- Fluent in Spanish is a plus
- Must have a basic understanding of consumer debt.
- Debt Settlement or Financial Services Industry experience preferred.
- Preferred 1-2 years of prior experience in a high-volume call center
- Candidates must be optimistic, empathetic and compassionate
- Committed to providing a world-class service experience
- Strong ability to perform basic math
- Proficient in MS Office
- Strong ability to multi-task and solve problems
- Strong ability to asses and de-escalate intense situations
- Enthusiastic and dynamic personality with high motivation
- Strong and clear communication skills
- Excellent attention to detail and follow-up
- Strong problem-solving ability
- Ability to work methodically in a fast-paced, high-energy environment
- Exhibit a high degree of initiative and independence
- Pay close attention to detail and apply policies and procedures
- Ability to type 40+ words per minute with 90% accuracy is a plus
Must Have:
- Advanced English skills in reading, writing and speaking (Preferably C1/C2 levels).
- Ability to work night shifts.
What we offer:
- Continuous training sessions.
- Attractive compensation package.
- Great place to work.
Students and fresh graduates are welcome to apply.
Industry
Employment Type
- Full-time – On-Site
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