IT Operations Assistant, SC-4, Manila (For Filipino nationals only)
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WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees.
We encourage qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity, and disability.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority, or discrimination. All selected candidates will undergo rigorous reference and background checks.
JOB DETAILS
| POSITION TITLE: | IT OPERATIONS ASSISTANT |
| GRADE: | SC-4 |
| TYPE OF CONTRACT: | SERVICE CONTRACT |
| CONTRACT DURATION: | 12 MONTHS |
| DUTY STATION: | MANILA, PHILIPPINES |
| VACANCY REFERENCE NUMBER: | 828677 |
| DATE OF PUBLICATION: | 09 AUGUST 2023 |
| DEADLINE OF APPLICATION: | 23 AUGUST 2023, 11:59 PM |
This position is open to Filipino nationals only
ORGANIZATIONAL CONTEXT
The IT Operations Assistant will be under the direct supervision of the IT Operations Associate with the overall guidance of the Business Transformation Officer/ Head of the Unit.
JOB PURPOSE
To deliver standard software and hardware support services and monitor and maintain a wide range of information sources to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
The IT Operations Assistant will be responsible for the following duties:
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
- Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
- Respond to basic queries about technology and systems to support the correct application of technology.
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
- Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
- Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
- With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met
- Perform other related duties and responsibilities as required.
STANDARD MINIMUM QUALIFICATIONS
- Education: Completion of secondary school education. A bachelor’s degree in Computer Science or Computer Technology or other equivalent levels of related degree is an advantage.
- Experience: At least four (4) years of progressively responsible experience in network administration, windows operating systems, and IT technical support. United Nations experience is an asset
- Language: Excellent written and oral communication skills in English.
WFP LEADERSHIP FRAMEWORK
All WFP Employees are expected to demonstrate the competencies and standards of behavior aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:
- Leading by example with integrity,
- Driving results and delivering on commitments,
- Foster inclusive and collaborative teamwork,
- Applying strategic thinking,
- Building and maintaining sustainable partnerships.
REMUNERATION PACKAGE
WFP offers a competitive salary package including an approximate monthly salary of PHP36,000 ++, leave benefits, and comprehensive medical insurance which can be extended to eligible dependents.
HOW TO APPLY
To be considered, interested candidates are invited to apply via https://www.wfp.org/careers/job-opening. Only short-listed candidates will be contacted.
WFP will not request payment at any stage of the recruitment process, including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
Request for Disability-related Reasonable Accommodations
It is essential for WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team through [email protected].
A member of the reasonable accommodation team will contact you to confidentially discuss your needs.
The above emails are only to be used for any disability-related accessibility requirements and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered formal applications and will not receive a reply from WFP.
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.
All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties.
Selected candidates will also be required to provide additional information as part of the verification exercise.
Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
