Information Technology Support Engineer

Responsibilities

• Provide advanced helpdesk support for on-site and remote users such as (Microsoft Windows OS, Microsoft Office, Office365, Connectivity, Printing Services, Identity Management, Business Related applications Support …etc.
• Requires extensive knowledge of administering Microsoft Office 365/ Exchange, Teams, OneDrive, SharePoint, Azure Private Cloud, Microsoft Hyper-V and related cloud applications, in a hybrid environment.
• Manage Endpoint security cloud-based application such as (Sophos, Symantec Enterprise Cloud)
• Manage Endpoint security cloud-based application such as (Sophos, Symantec Enterprise Cloud)
• Interface with vendor technical personnel in providing problem resolution.

Qualifications:

–3 to 7 years of a combination of providing end-user support and systems administration experience.

-Azure experience

– Cisco Meraki Experience, (ECMS1/ECMS2) is a plus.

– Hands on experience with Software Imaging and Distribution, Remote Support and Monitoring tools.

– PC support and troubleshooting

– Laptop support

– Network printers & scanners support

– Software support

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