Operations Officer – Jordan

7 أغسطس، 2023

0 2 دقيقة واحدة

Document scrutiny and collection of applications for visa processing.
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank related transactions if assigned and ensure 100% accuracy.
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Ensure that the entire process is completed within the mandated Turn Around Time.
Assist Deputy Manager/Operations Manager in execution of WB Project.
Ensure judicious use of natural resources.
Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Skills

Residents of Amman(is a must)
Jordanian nationals are preferred
Bachelor’s Degree in business sciences or any related field
Excellent Verbal and Written skills in Both Arabic and English
2-3 years Proven Experience in leadership specially in customer service field
Proficiency in MS Office
Showcase good leadership skills to carry team members along
Excellent skills for communicating and relating with both staff members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to multitask
Have good temperate to handle disputes and emergencies