Operations Officer – Jordan

• Document scrutiny and collection of applications for visa processing.
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy.
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Assist Deputy Manager/Operations Manager in execution of WB Project.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Skills

• Residents of Amman(is a must)
• Jordanian nationals are preferred
• Bachelor’s Degree in business sciences or any related field
• Excellent Verbal and Written skills in Both Arabic and English
• 2-3 years Proven Experience in leadership specially in customer service field
• Proficiency in MS Office
• Showcase good leadership skills to carry team members along
• Excellent skills for communicating and relating with both staff members and customers
• Good interpersonal skills to create a cordial relationship with team members
• Ability to multitask
• Have good temperate to handle disputes and emergencies

اضغط هنا للتقدم للوظيفة من الموقع الأصلي