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وصف الوظيفة:

tebcan.com a leading company working in digital health is looking to recruit a “Medical Call Center Agent”.

We are seeking a qualified candidate a to join our medical network. He / She will be responsible for following up with patients who are interested in booking medical appointments and surgeries with specialized doctors in our network.

Responsibilities

· Book patient appointments / medical surgeries with doctors in the network.

· Answer questions patients may have about the booking process, surgical procedures, and post-operative care.

· Gather medical surgeries price details from doctors in the network.

· Follow up with patients to ensure they have all the necessary information and reports in details, before undergoing any medical procedure.

· Handle patient complaints and medical cases.

· Keep accurate records of patient interactions and surgery bookings in an information sheet.

· Collaborate with other departments to ensure the best patient experience.

· Stay up-to-date on changes in the medical network and new doctors joining the network.

· Provide online medical consultation to Tebcan patients.

· Develop medical surgeries to information sheets.

· Accomplish any task required by direct manager when needed.

Qualifications

· Must be Amman resident.

· Ability to work in different time shifts including weekends and holidays.

· Holds a general medical degree, bachelor's degree in nursing or any medical field.

· Good verbal and written communication skills in English.

· Fresh graduate or 1 year experience in the same field.

· Presentable and able to communicate effectively with patients.

· Familiarity with medical terminology.

· Good computer skills.

· Active listening.

We are pleased to have you join us if your qualifications match our requirements.

Please apply or send your CV to hr@tebcan.com with

“Call Center”in the subject.

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