IT Operations Officer SC8 | Kyiv, Ukraine

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

🚩 Vacancy Announcement n°: 828783

📢 Job Title: IT Operations Officer

📌Type of Contract: Service Contract

➡️ Unit / Division: Telecommunications Unit / WFP Ukraine

📍   Duty Station: Kyiv, Ukraine

➡️ Duration: 12 months (renewable)

⏰ Closing date: Friday 18 August, midnight (Central European Time)

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do, and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

What will you do in this position?

You will support the WFP Ukraine IT activities by identifying, procuring, testing, and recommending new technologies; oversee the upgrades to WFP’s systems and processes to meet business needs; provide IT business innovation and technology relationship management internally and externally; develop IT business requirements and other system documentation to support development of bespoke applications in Ukraine; integrate cutting-edge solutions and technology market insights into corporate systems to achieve desired outcomes; and supervise the Helpdesk and support Team

Why work with us? 

The war in Ukraine has had drastic consequences, both for people inside the country and for those around the world dependent on its huge grain supplies. It has caused one of the fastest forced population movements since the Second World War. Close to 8 million Ukrainians are living as refugees across Europe, and another 5.3 million are internally displaced. Many are destitute, having lost their homes and livelihoods. As food production and supply lines are disrupted by fighting, many families in the east and south do not have reliable access to nutritious food.

WFP uses a flexible mix of food and cash assistance to support vulnerable Ukrainians wherever they are. This includes working with local partners to distribute food rations in areas near the frontline and providing cash transfers wherever people have access to banks and markets to buy food. WFP reaches between 2 to 3 million Ukrainians every month with this critical assistance.

➡️ WFP is a 2020 Nobel Peace Prize Laureate.

➡️ WFP offers a highly inclusive, diverse and multicultural working environment.

➡️ WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.

➡️ A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

➡️ WFP offers a competitive benefits package including salary, leave plus a medical insurance.

How can you make a difference?

In this position you will have to:

1. Support the budgeting, planning and deployment of IT systems that are aligned with business needs, in accordance with WFP corporate standards.
2. Provide support to maintain IT systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
3. Implement innovative IT solutions for improving and upgrading system performance; support any technology upgrades as required.
4. Provide data and documentation to support the procurement of IT equipment and services at and in line with WFP rules and regulations.
5. Collate data and contribute to the preparation of accurate reports on IT investments and costs, providing information to inform decision-making by stakeholders after market intelligence.
6. Implement Data analysis technical systems and knowledge and build awareness of Data industry developments.
7. Effective supervision of a team to respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied.
8. Guide junior staff and field staff, acting as a Field office point of referral and supporting them with analysis and queries.
9. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT.
10. Interact effectively with colleagues and other units to understand their needs and provide appropriate technical support.
11. Follow standard emergency preparedness and contingency planning practices to ensure WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
12. Implement IT Cyber security policies and systems and monitor the networks.
13. Act as IT liaison Officer for IT staff in the Field Offices
14. Perform other tasks as required.

To join us in saving lives, changing lives, you will have:

Education: University degree in Computer Science/ Engineering, IT Engineering, Management information systems or other relevant field; or First University degree with additional 5 years of related work experience and trainings/courses in Information Systems.
Certifications: CCNA, CISCO CCNP, CCSP, PMP, ITIL, PRINCE2 and CCIE are desirable.

Experience: At least 1 year of progressive postgraduate professional experience in an IT related field such as hardware and software support, WAN/LAN, business / systems analysis.
Experience in large-scale rollouts and client support, such as, a Service Desk and User Support Unit.
Experience in Project management. Budgeting and planning implementation with counterparts is a key requirement.
Has assisted in the design and implementation of service management and support systems / processes.
Experience in database administration and reporting; working in an international, or multicultural environment.

Knowledge & Skills: Strong skills in Systems Security, Infrastructure Technologies including LAN/WAN/WLAN/VPN, IP Telephony, Intrusion Prevention and Detection Systems, Firewalls
•Network planning, implementation and debugging (LAN, WAN and datacenters).
•Switching and routing based on various Cisco platforms (29xx, 39xx, Nexus,65xx and others)
•VPN technologies (IPSEC, DMVPN, MPLS)
•Strong knowledge of information Systems Security (Cisco ASA, HP Tipping point)
•Network access control (Cisco ISE)
•Wireless LAN technologies (Cisco, Ruckus, Proxim)
•WAN acceleration (Riverbed and Cisco WAAS)
•Network IP Monitoring tools such as Netflow, OpenNMS, OpManager, Orion Solarwinds, IP Monitor, Fluke VPM, Ntop.
•VoIP – Cisco, Microsoft and Polycom, Unified communications.
•SIP communications protocol.
•Experience in IT Operations environments, preferably in large international organizations
•Sound in Project management skills in the network and security service delivery context.
•Proficiency in Tableau, MDCA, ONA, SugarCRM, IVR and Microsoft Office in particular MS Word, MS Excel and MS Access
•Possession of a combination of business and technical skills including – general management skills, writing skills and document preparation.

Languages: Proficiency (level C) in English and Ukrainian languages.

Eligibility: The position is open to Ukrainian nationals only.
Standards of behaviour: The WFP Leadership Framework describes the common standards of behaviour that guide HOW we work together to accomplish our mission.

Before you apply…

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

We aim to achieve parity in our teams in Ukraine. Qualified women applicants are especially encouraged to apply.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

How do you apply…

To be considered, you are invited to apply via WFP’s recruitment portal. CV and cover letter must be submitted in English language.

Only those who are short-listed candidates will be contacted for the next steps of our recruitment process.

We also encourage you to create your candidate profile and set up WFP job alerts to learn more about all the opportunities available to join us and make a difference in the lives of the people we serve.

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