Tele-Sales Executive
Description
OLX is the world’s leading classifieds platform focused on emerging markets, both mobile and online.
As part of EMPG, we are alongside some of the strongest classified brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
The Role
We are looking to hire an experienced, customer-oriented Telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.
To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.
Requirements
Key Responsibilities
- Drive sales by making outbound calls and pitching the company’s products & packages in line with customers’ needs.
- Developing in-depth knowledge of the company’s products & packages.
- Fostering and sustaining relationships with customers to encourage repeat business.
- Accurately recording and processing details of customers’ purchase orders in the CRM.
- Identifying and classifying buyer profiles, i.e., B2B, B2C, C2C.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Meeting monthly KPIs & revenue targets.
- Ensuring timely payment collection from customers Proficiency of Tools & Systems.
- Lead management system, CRM Essential Skills.
- Excellent command of English & Arabic (verbal & written).
- Excellent communication and negotiation skills.
- Good knowledge of property & automotive markets.
- Cool-tempered and able to successfully counter rebuttals in order to close sales.
- Basic knowledge and working experience of call center systems & solutions.
Qualifications
- Bachelor’s degree in marketing, communications, business administration, or related field is preferred.
- Excellent command of English & Arabic (verbal & written).
- Excellent communication and negotiation skills.
- Good knowledge of property & automotive markets.
- Basic knowledge and working experience of call center systems & solutions.
Experience
- (01) year of sales experience (cross-GCC sales experience will be given strong preference)
Skills
- Proven experience working as a telesales executive.
- Proficiency in all Microsoft Office applications.
- The ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
Benefits
- A fast-paced high performing team.
- Private Health Insurance.
- Social Security.
- Training & Development.
- Rewards & Recognitions.
- E-Learning system 24/7
- On-the job training and learning opportunities.
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