IT Operations Officer SC8, Tripoli, Libya
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
TERMS AND CONDITIONS
| JOB TITLE | IT Operations Officer |
| TYPE & LEVEL OF CONTRACT | Service Contract, Level 8 |
| CONTRACT DURATION | 1 Year |
| UNIT/DIVISION | Information Technology |
| DUTY STATION (City, Country) | Tripoli, Libya |
| REPORT TO (JOB TITLE) | Deputy Country Director |
Note: Only Libyan nationals/citizens are eligible to apply for this position. This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
ORGANIZATIONAL CONTEXT
This job is based in WFP Country Office Tripoli in Libya and report to Deputy County Director or the delegate.
Job holder is likely to be working under the supervision of a more experienced staff member, receiving guidance and feedback on work performed. Job holder actively contributes to the compilation, analysis, maintenance and reporting of IT data to maximise the effectiveness of IT services. Jo holder resolves daily issues and provides timely support to the design, development and usage of systems.
JOB PURPOSE
To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.
KEY ACCOUNTABILITIES (not all-inclusive)
- Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
- Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
- Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
- Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.
- Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.
- Develop technical skills and knowledge, and build awareness of industry developments.
- Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
- Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
- Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.
- Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.
- Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.
- Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
- Follow operational plans and deliver resource requirements at the onset of an emergency.
- Other as required.
FUNCTIONAL CAPABILITIES
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes. |
| Change Implementation, Project Management, Planning and Optimization | Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change. |
| Technical Expertise | Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation. |
| Service Management | Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. |
| Client Management | Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff. |
| Procurement and Contract Management | Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability. |
STANDARD MINIMUM QUALIFICATIONS
Education:
Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.
Experience:
At least one year post graduate progressively professional experience in providing IT operations support to end users. Experience in development of IT governance processes and managing IT initiatives projects is an asset.
Knowledge & Skills:
- Overall knowledge on IT governance structure and system architecture.
- Good interpersonal skills and sound judgement to build good relations with UN agencies, NGO & government partners and private business counterparts on key IT initiatives and technical support.
- Strong customer-oriented, and problem-handling skills
- Strong Technical experience in IT foundational services, and good experience in IT infrastructure equipment and services.
- Wide knowledge with strong practical experience in IT equipment inventory systems.
- Ability to work independently as well as in a team, strong time management, planning, and reporting skills
- Excellent communication and presentation skills.
Language:
Fluency in both oral and written communication in Arabic and English.
DEADLINE FOR APPLICATIONS
Saturday, 12 August 2023 (11:59 PM Libya Standard Time).
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
