Human Resources Coordinator – Syria & Regional Office

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Program / Department Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives.
The HR Coordinator supports the vast and sometimes complex HR needs. The HR team’s focus is on qualitative improvements in both systems, policy and process, and in a transition phase to becoming a strategic HR partner. The HR Coordinator will work closely with management to support this transition, leading by example and identify opportunities in their area of focus.

General Position Summary

The HR Coordinator is responsible for ensuring the Human Resources function across the assigned portfolio is efficient and effective. S/he leads the various human resource functions, which include recruitment, staffing, staff administration, performance management and learning and development for Syria country program staff based in Jordan. S/he will work closely with HR Management in supporting strategy development and focusing on implementation and compliance with HR procedures and policies. S/he guides the teams on HR matters, ensuring compliance with donor regulations as well as Mercy Corps’ internal policies and procedures.

Essential Job Responsibilities
RECRUITMENT, SELECTION AND PLACEMENT

● Coordinate with department heads to identify and plan for needed resources and facilitate hiring requests in line with Mercy Corps recruiting policies.
● Lead on development of new Position Descriptions and compensation of new hires.
● Participate in the whole recruitment process including interviews on behalf of the HR department.
● Identify improvements and recommend revised procedures that support the specific recruitment requirements of the NWS.
● Guide and partner with hiring managers through recruitment for an effective and qualitative process and supervise the recruitment of national staff, ensuring adherence to relevant recruitment policies, Guidelines and SOPs.
● Ensure implementation of, and counseling on, all HR related policies and procedures.
● Ensure that Mercy Corps personnel hiring and engagement adheres to applicable laws.
● Oversees the conducive and systematic archiving of complete and comprehensive recruitment files as per MC rules.
● Supervises and coordinates the updates and provision of recruitment figures for follow up and monthly reporting.
● Ensure that exit processes for staff departing Mercy Corps is conducted in line with the HR policies and Mercy Corps requirements.

ONBOARDING

● Lead the development and implementation of consistent systems of staff induction and service requests between HR and other departments.
● Lead and supervises HR orientation for new team members in Syria
● Supervises and coordinates the administrative elements of new hires; provision of MC ID card, email and all relevant documents upon starting their positions is done. This includes signing of a Position Description, contract, policies and procedures especially the National Staff Handbook and Security Manual.
● Ensure new staff are oriented on HR procedures.
● Ensure that the orientation and talent development program in the country for new joiners is effective and efficient.

EMPLOYEE RELATIONS

● Hearing employees issues, resolving or escalating complaints for resolution and ensuring all resolutions with an action plan are completed.
● Ensure support and guidance when requested to managers and supervisors in best employee relations practices and strategies for managing supervisor concerns and employee grievances.
● Lead an evolution of the HR team to proactively support information sharing, including ensuring forums to answer staff questions and support HR
● engagements with team members to contribute maintain and evolve a conducive and healthy work environment
● Supporting and leading, when requested, on discussions and information between the organization and employees about HR changes and updates.

STRATEGIC HUMAN RESOURCE MANAGEMENT

● Collaborate with HR Managers & Director in the revision of country and hub HR Strategy and relevant policies.
● Support in following and revising master budget information for staff.
● Work closely with all HR staff in Country/Region and make sure that HR services are provided on time, with high quality and compliant with policies and manuals.
● Ensure accurate and timely reporting, not limited to dashboard and organizational chart revision.
● Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
● Support leadership to foster a culture where MC values are present and teams work across functions cohesively.

HUMAN RESOURCES ADMINISTRATION

● Perform regular check on personnel and job files are maintained as per MC procedures.
● Oversees accurate and timely maintenance of HR databases.
● Supervises timely process for payroll, including review of the documents, final figures and end of service payments.
● Facilitate common HR practices and information sharing through engagement when required with other offices in the region.
● Implement and propose revised administrative procedures.
● Ensure that the approvals process is followed for all HR changes (contracts, addendums, note to file etc..)

LEARNING & DEVELOPMENT & PERFORMANCE MANAGEMENT

● Support line managers to develop the capacity of the team, deepen understanding of their roles and assist with career development.
● Support team members and supervisors by sensitizing and ensuring that probationary evaluations are being done objectively and performance management and any underperformance follows MC procedures.

TEAM MANAGEMENT

● Proactively support team members with information, tools and resources to improve performance & reach objectives.
● Conduct regular review of work plan, ensure regular conversation and completion of the annual performance for the team s/he supervises
● Ensure to create and maintain, a positive, supportive and constructive work environment with her/his teams where team members capacities are recognized and valued and used at their best
● Ensure day to day capacity development where and when required.

SUPPORT TO LEADERSHIP

● Support in creating and sustaining a work environment of mutual respect where team members strive to achieve excellence.
● Build and maintain relationships across various MC teams and offices, sometimes who have competing processes and priorities to develop sustainable partnership with other department.
● Lead on maintaining regular contact with other department to ensure timely support on HR matters, proper planning of HR activities, ability to anticipate and ultimately develop sustainable and qualitative partnership with other departments.
● Support and advise on disciplinary procedures as requested.

POLICIES AND MANUALS

● Support revision of HR policies, manuals, guidelines and memo’s in line with Labor Law
● Ensure support to the implementation and communication with staff about policies, memo, Guidelines is made in a timely and recurrent manner.
● Monitor HR related laws, policies and “best practices” to ensure that personnel policies, employment practices, and compensation packages are within the limits of established Guidelines, procedures, and policies of Mercy Corps and relevant national laws.
● Ensure implementation of and counseling on all HR related policies and procedures

Supervisory Responsibility
HR Officer, HR Assistant, HR intern
Accountability
Reports Directly To: Senior HR Manager.
Works Directly With: All staff, supervisors, Managers of MC Syria as well as Global and Regional positions.

Knowledge and Experience

● Bachelor degree in HR Management or PublicBusiness Administration or any relevant field,
● A minimum of 3 years of experience in human resources within humanitarian I/NGOs.
● In case of no relevant academic qualification, the applicant must demonstrate a minimum of 5 years of progressive experience in HR, managing administration, and human resource systems and team.
● At least 2 years of experience in managing a team.
● Field experience with INGO is preferable.
● Proven understanding of complex emergencies, related security concerns and appropriate responses. Experience in Syria is desirable.
● Demonstrated attention to detail, following procedures, meeting Deadlines and problem-solving independently and cooperatively.
● Excellent negotiation and representation skills.
● Excellent command of MS Office software required (Outlook, Word, Excel, PowerPoint).
● Excellent oral and written English and Arabic skills required.
● Ability to work effectively with an ethnically diverse team in a sensitive environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

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