Roving CFM Officer CST-I

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Job Title Programme Policy Officer (Roving-CFM Officer)

Type of Contract CSTI

Unit/Division Emergencies & Transitions Unit (PRO-P)

Duty Station (City, Country) Flexible- minimum of 50% travel

Duration 11 months

ORGANISATIONAL CONTEXT

Assisting more than 100 million people in over 80 countries each year, the World Food Programme (WFP) is the leading humanitarian food security organisation – saving and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. To achieve its mandate, WFP must ensure that it reaches the right people and that it manages its relationship with those individuals and their communities in a responsible, accountable, and effective manner.

Guided by WFP’s Strategic Plan (2022-2025), the Emergencies and Transitions Unit (PRO-P) is responsible for key thematic areas critical to achieving people-centred programming:[1] protection, accountability to affected populations, humanitarian access and conflict sensitivity. PRO-P has recently restructured, shifting from a thematic to a function-based model to better integrate thematic content and deliver support to field operations across the programme cycle.

PRO-P functions through two interdependent pillars: 1. Strategy and Partnerships: helping position WFP within the wider humanitarian and development spheres; and 2. Programme and Field Support: focused on the design and operationalization of innovative programme models to bridge the policy-practice gap.

Within the Programme and Field Support pillar, the Community Feedback Mechanism (CFM), Data, and Analytics (DA) sub-unit supports PRO-P to define, develop and deliver programme standards, products, and services by providing core data collection, management, analysis, use and measurement functions. In support of these objectives, the CFM DA sub-team objectives for 2023-2024 include:

1. Developing, and maintaining the CFM standardization package that provides guidance, tools, and template in support of the operationalization of CFM standards throughout the organization.
2. Support in-person or remote preparedness and emergency missions to set up robust CFMs able to respond to shocks.
3. Monitor and report on CFM’s performance at the corporate level.
4. Functional framework for community feedback data within the larger landscape of people-centred data.
5. Systematising the collection, management, mixed-method analysis, and presentation of CFM data with a focus on utilization to achieve improved people-centred programming.
6. Developing, implementing, and maintaining a digital solution package to support the intake, actioning, and resolution of CFM cases.
7. Onboarding COs to the standard CFM digital solution to ensure harmonization of information and technical support.
8. Implementation of a maturity framework for tracking progress against commitments in Protection and Accountability Policy, Community Engagement Strategy and Conflict Sensitivity Strategy
9. Finalization and implementation of a policy analytical framework to streamline the measurement of unit’s efforts under a coherent framework.
10. Provide methodological guidance on various measurement and reporting efforts, in particular measurement of relevant cross-cutting Corporate Result Framework (CRF) indicators.

JOB PURPOSE

Within the CFM, Data, and Analytics Team, and under the direct supervision of the Global CFM Manager the incumbent will support PRO-P unit's key activities, Regional Bureaux (RBx) and Country Offices (COs) as needed, in the design and implementation of Community Feedback Mechanism (CFM).

The consultant will be expected to:

• Support COs in designing and implementing CFMs that are in line with corporate standards.
• Support in the development of guidance, tools and materials to support the CFM standardization initiative at the global level.
• Share guidance and knowledge with the aim of building the capacity of WFP offices on CFMs and its standards.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

1. Provide remote or in-person tailored support to COs to enhance their CFMs and compliance with global standards.
2. Deploy in response to emergencies or for up to 3-month TDYs to support CFM strengthening initiatives as needed
3. Support COs in digital onboarding projects by guiding them in mapping out their CFM processes and defining their business requirements in alignment with global standards.
4. Coordinate with the digital CFM team for the implementation and maintenance of CFM digital solutions in Sugar CRM.
5. Contribute to the development of guidance material, tools, and templates to support COs in adopting standardized corporate processes and systems to intake, action and resolve community feedback.
6. Contribute to the development of a CFM in-emergencies package and lead the full range of field implementation and deployment of the solution as needed.
7. Develop training resources and deliver training sessions for HQ, RBx, and COs audiences as needed to strengthen WFP internal capacity and awareness around CFMs.
8. Conduct high-quality analysis of CFM data and contribute to the generation and dissemination of lessons learned and best practices.
9. Support the design, pilot, and rollout of qualitative and quantitative data collection tools relevant to PROP key thematic areas.
10. Support the development of a theoretical framework to assess the contribution of CFM to better community engagement practices within WFP programming.
11. Provide technical support to ensure methodological soundness of qualitative and quantitative data collection tools.
12. Support the facilitation of discussion and interpretation workshops with regional stakeholders Incorporating gender perspectives in all areas of work, to ensure equal participation of women and men.
13. Other relevant tasks as required.

REQUIRED AND DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

1. Minimum four years of experience in data analysis, monitoring and evaluation, or equivalent are required.
2. Knowledge of key elements and processes of community feedback mechanisms is required.
3. Technical fluency in the use of data visualization tools (Tableau and/or Power-BI) is required.
4. Advance knowledge in the use of Excel is required.
5. Experience working in a humanitarian response in a conflict and/or post-conflict setting is required.
6. Experience in capacity building for different audiences is required.
7. Ability to work with a diverse population of people of different national and cultural backgrounds, particularly valuing respectfulness and inclusively leveraging everyone's talents is required.
8. Demonstrated experience in the use of data collection tools (MODA and/or Kobo Toolbox) is an asset.
9. Knowledge of qualitative data collection methodologies is an asset.
10. Knowledge of data protection, privacy and governance challenges and best practices is an asset.
11. Willingness and ability to be deployed on short notice for field missions are essential.
12. Technical experience in working with data analysis software, such as SPSS, R, Stata or similar applications is an asset.
13. Familiarity with SugarCRM and/or other third-party or custom tools for the centralised management of beneficiary data is highly desirable.
14. Demonstrated specialised knowledge of thematic protection data is an asset.
15. Experience with WFP organisational structures and data systems is desirable.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

The TORS and deliverables are subject to change as work develops and funds are available.

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s

operations.

Deadline for applications: 06.08.2023

Ref.: VA No. 828525

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

[1] People-centred programming is a standard of programming with any objective or activity that places affected people, communities, and their lived realities at the centre of decision making at every stage of the programme cycle, with their unique risks identified and meaningfully addressed.

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