Information Management Officer
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds,perspectives, and skills so that we can be stronger and have long term impact.Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people triumph over adversity and build stronger communities now, and for the future. Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.
Program / Department Summary
USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to support Jordan's home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future shocks. HBBs and MSEs are essential drivers of employment and economic stability in Jordan. Micro and small enterprises represent 98 percent of all businesses in Jordan and compose half of the country’s private sector employment. Therefore, the Iqlaa approach places formal and informal Jordanian HBBs and MSEs on a path to recovery, stabilization, and growth, focusing on four critical sectors: agriculture, tourism, manufacturing,and services, with special attention to technology development and implementation.
Iqlaa works to implement best practices in crisis response, enterprise strengthening, inclusive job creation, and financial sector development within a market-systems development (MSD) framework and leveraging innovative behavioral change methodologies to facilitate long-term, sustainable changes in the behaviors or stakeholders and beneficiaries that align better with the current needs of Jordan’s MSEs. Iqlaa will offer bundled support through technical assistance and grants. The program will work with market sector actors to offer five main grants:formalization, start-up funding, business Growth, innovation & Scale, and technology Integration.
General Position Summary
The Information Management Officer will support the Information Management Coordinator to manage technology solutions throughout the program cycle, manage all data pipelines to ensure accountable reporting, effective adaptive management, and information sharing, and support advanced data analyses and synthesis to help Iqlaa improve and prove the effectiveness of its interventions and approaches.
The Information Management Officer will work with the Mercy Corps Iqlaa activity team as well as our partner organizations to support and ensure the collection of quality program data for the on a day-to-day basis. The Information Management Officer will be responsible for supporting the Information Management Coordinator to oversee the monitoring and data collection of the project, lead regular and annual field-based household and group interviews, and analyze data to provide insight to project team. S/he will ensure that performance monitoring and results reporting tools and processes across the entire program are effectively implemented and well synchronized between the a ctivity sites. The Information Management Officer may supervise teams of enumerators in data collection, data analysis, and reporting according to the needs of the activity.
The Information Management Officer will provide specialized technical level of effort write programmatic scripts, building codes using platforms and programming languages such as ODK, XML, SQL, Python, and CommCare to ensure efficient data management.
Essential Job Responsibilities
• Support the Information Management Coordinator in setting up and maintaining the Iqlaa Information
Management System through CommCare and ONA digital data collection platform, data flow matrix, tool
updates and requests, mobile worker assignment tracker, mobile worker reports, data pipelines, analysis
syntax.
• Develop and maintain data collection tools and data analysis processes to cover the different activities and information requirements under Iqlaa.
• Support the IM coordinator to design and implement data visualization techniques to present findings and insights effectively.
• Ensure data accuracy, integrity, protection, and security throughout the data management process.
• Collaborate with external partners and stakeholders to ensure effective data sharing and reporting.
• Lead the testing of data collection tools and the assignment of mobile workers to the right geographic
compartments of the databases before collection.
• Produce regular reports on the engagement of mobile users and program participants in the database.
• Establishing data validation pre-collection (in digital data collection tools) and post-collection (validating incoming data in the database for completeness, duplications, and data quality).
• Support program compliance with all applicable data protection principles and guidelines and observe data confidentiality and anonymity regulations, policies and procedures.
• Support PQL team members in facilitating analysis results, and adaptive management planning with
program teams, in coordination with the Collaboration, Learning and Adaptation (CLA) team and Monitoring and Evaluation (M&E) team.
• Train and provide technical support to staff members and other stakeholders on data collection tools and systems.
• Provide one-on-one support to MC and partner team members to improve their data literacy and problem-solving capacity for evidence-driven management.
• Conduct regular field visits to ensure that all processes and tools in the database are being used effectively by all PQL and program team members across the consortium.
• Actively participate in Jordan MEL community of practice and support other MEL teams where needed.
• Others as assigned.
HARDWARE AND SOFTWARE MANAGEMENT
• Enabling the use of tablet devices to facilitate data collection and ensure their functionality for the entire Outreach team, partners, and any other team members requiring it.
SECURITY
• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
ORGANIZATIONAL LEARNING
• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO PARTICIPANTS
• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participants' communities as equal partners in the design, monitoring, and evaluation of our field projects.
Supervisory Responsibility: None
Accountability
Reports Directly To: Information Management Coordinator
Works Directly With: PQL Director, CLA Manager, Information Management Officer, MEL Senior Coordinator,
MEL Officers, MEL Assistants, Outreach team, Program Leads, and Partner Organizations
Knowledge and Experience
• Bachelor’s degree in information management, Computer Science (CS), Computer Information Systems
(CIS), Business Information Technology (BIT), Statistics, Data Analytics, or related field.
• At least 3 years of relevant work experience, including a minimum of two years in Information Management and Coding/Programming.
• Good understanding and skills of data management, data flow and case management
• Strong knowledge of XLS form development and the use of CommCare, ONA, ODK and/or other mobile
data collection platforms. Case management platforms are preferred.
• Strong knowledge of coding using XML, DAX, and JavaScript.
• Strong computer literacy with a full knowledge of MS Office applications and expert knowledge of Excel is required, MS SQL is preferred.
• Demonstrated competencies in effective data communication, critical thinking, training, and coaching
required. Strong team coordination, listening and consensus building competencies required.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Fluent in both spoken and written English. Arabic written and spoken is essential.
Success Factors
The successful Information Management Officer will combine excellent technical skills in information management and quantitative analysis with outstanding problem solving and facilitation skills. They will be able to simultaneously pay attention to detail while keeping a strategic vision. They will be able to identify, communicate, document, and implement rigorous solutions to complex problems. They will have proven experience in capacity building and enabling non-technical teams to improve their analytical thinking.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan and it may require up to 15% to travel regularly to Mercy Corps field offices and project sites.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members,community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse,sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
