Head of TEC Unit (Business Transformation Officer)-NOB
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The United Nations World Food Programme in Turkiye is looking for a Head of TEC Unit (Business Transformation Officer) – NOB in Ankara, Turkiye.
If you have relevant experience, apply at the latest by 02 August 2023!
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
ORGANIZATIONAL CONTEXT
WFP's 2023-2026 Information and Technology Strategy outlines the strategic direction for how IT will enable the organization to achieve its goals over the next four years.
This role is located in Türkiye Country Office. The incumbent will report to the Country Director or the designate. The job holder will operate with minimal supervision across several business areas, maintaining contacts with business counterparts to translate business needs into IT solutions. They will be involved in day-to-day activities and analytical work, providing advice on business requirements utilizing their technical knowledge and experience. They may also provide guidance to more junior staff.
The Head of IT (TEC) will lead implementation of this strategy by delivering efficient and effective IT services, digitally transforming processes, and partnering with the business to provide innovative technology solutions.
JOB PURPOSE
Lead the delivery of efficient and effective IT services to enable WFP's 2023-2026 Information and Technology Strategy, by partnering with the business to understand their needs and transform requirements into digital solutions that help staff achieve objectives. This includes providing technical expertise in the deployment of efficient and innovative integrated IT solutions meeting WFP Türkiye Country office business needs and aligned with WFP standards.
KEY ACCOUNTABILITIES (not all-inclusive)
- Implement and oversee IT strategies, plans, policies and standards aligned with WFP's 2023-2026 IT Strategy and organizational goals.
- Lead an IT team responsible for infrastructure, operations, data management and solution development.
- Optimize resources and implement service management best practices to deliver efficient, high-quality IT services supporting business needs.
- Maintain strategic partnerships with business units to identify opportunities for innovative technology and continuous improvement.
- Analyze business processes and identify areas for transformation through IT-enabled solutions that improve efficiency and effectiveness.
- Develop and deploy IT systems aligned with business needs and WFP's IT policies.
- Write detailed technical specifications for developed applications and maintain documentation.
- Install, configure and customize IT systems, integrating and migrating data.
- Develop and implement technology upgrades, systems and solutions to meet evolving business needs and optimize resource allocation.
- Supervise and coach junior IT staff, providing mentoring and identifying development opportunities.
- Capture and document business requirements, and communicate effectively to ensure a shared understanding of digital solutions.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Oversee management of IT vendors and third-party contracts.
- Monitor IT service levels, resolve incidents and issues, and ensure business satisfaction.
- Prepare budget plans and oversee IT resource allocation to maximize efficiency and value.
- Report on key IT metrics and goals, and identify opportunities to optimize costs and performance.
- Stay up to date with technology trends and evaluate options to recommend to the business.
- Support in emergencies to maintain critical IT systems and quickly deploy resources as needed.
STANDARD MINIMUM QUALIFICATIONS
Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or experience trainings/courses.
Knowledge and Skills:
- Professional certification in IT service management (ITIL), Agile Project Management or proven track record
- Experience managing and overseeing IT services delivery for end users or customers
- Designs and models technology improvement and/or re-engineering of existing technologies, with an understanding of business and technical issues.
- Technical knowledge of software development lifecycle and Technologies
- Analytical skills to identify opportunities for technology-enabled transformation
Languages: Fluency (level C) in English language and the duty station’s language, Turkish
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
- Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
- Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
- Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
People
- Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
- Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
- Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
- Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance
- Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
- Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
- Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
- Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership
- Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
- Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
- Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
- Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
FUNCTIONAL CAPABILITIES
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes. |
| Change Implementation, Project Management, Planning and Optimization | Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed. |
| Technical Expertise | Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation. |
| Requirement Definition & Management | Specifies and documents business requirements as directed, ensuring traceability back to source; analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritise requirements. |
| Strategic Account Management | Proactively engages key stakeholders at existing/potential client sites to gain an understanding of how WFP can best serve as a strategic partner in meeting future business needs. |
| Business Analysis | Has in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business needs. |
OTHER SPECIFIC JOB REQUIREMENTS
- 5+ years progressive experience managing IT services delivery plus 2+ years’ experience transforming business requirements into technology solutions and digital products.
- Has coordinated and managed small or medium projects and has analysed major technical issues of projects and formulated recommendations.
- Has assisted in change management procedures, activities and processes.
- Has assisted in establishing standards and protocols for service excellence.
- Has participated in the analysis and re-design of business processes or applications.
- Has conducted cost-benefit analyses to support project management.
- Has supervised and provided guidance to support staff
TERMS AND CONDITIONS
- Contract Duration: 1 year (renewable)
- Remuneration: A competitive compensation and benefits package is offered.
- Medical Insurance: Private medical insurance plan for UN staff members and dependents (spouse, child or children)
- Annual Leave Entitlement: 2.5 workdays per month
- Maternity Leave: Up to 6 months paid maternity leave
DEADLINE FOR APPLICATIONS
Please apply no later than 02 August 2023!
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
