Resource Allocation Specialist
The position will support a variety of functions including:
monitor and manage work queues for timely and accurate prioritization and assignment
of labor tickets
Schedule International contractors to ensure timely response and on-site arrival as
requested
Ensure work is in line with client requirements and contractual service level agreements
Follow up on missing contractor code-offs
Process On-Force work order approvals after verifying all deliverables have been met
Specifically, this position will be responsible for coordinating and scheduling a supplier resource pool to assist the dispatch team with any work that cannot be completed by Acuative technicians.
In an effort to improve on-time performance and SLA compliance, this position will engage partner contractors and independents for coverage as needed and proactively contact them at predetermined intervals before a job begin to ensure all expectations are clear and on track to
be met.
Follow-up coaching with suppliers on missed ETA’s to improve understanding of expectations and develop supplier relationships
Responsibilities
Vendor Coordination/Support –Proactively communicating with contractors and internal
customers to ensure expectations are met
Scheduling contractor tickets per Resource Allocation guidelines
Preparing contractor transmittal sheets for A/P check runs
Follow up / coach suppliers regarding missing code-offs
Respond to contractor questions as needed
Work on special projects as assigned by the Business Development Director
Available as needed
Qualifications
1-2 years of experience
Excellent oral and written English communications skills
Exemplary organizational skills
Experience with MS Word, Excel, and PowerPoint
Detail-oriented
Proven teamwork skills
Proven multitasking skills critical
Experience working with external vendors
Working hours: Sunday to Thursday from 9 AM to 5:30 PM