Outreach and Coordination Officer– Central Region
About Mercy Corps
Mercy Corps has been operating in Jordan since 2003. In partnership with civil society organizations, the
private sector, and the government, Mercy Corps Jordan has reached more than 3.4 million Jordanians
and displaced populations in the country. Working throughout Jordan, Mercy Corps is driven by the
mission to contribute to the emergence of a peaceful, resilient, and prosperous Jordan which is inclusive
of youth and women. We seek to build a future for Jordan in which all people feel secure, believe in the
goodness of communities and institutions around them, and are on a sustainable path toward economic
self-reliance. Our strategic directions focus on promoting strong communities and governance, peace
and social cohesion, and environmentally sustainable and inclusive economic growth.
The Program / Department / Team (Program / Department Summary)
The USAID Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to
support Jordan’s formal and informal home-based businesses (HBBs) and Micro and Small Enterprises
(MSEs) to grow, transform, and become resilient to future challenges, placing them on a path to recovery,
stabilization, and growth through capacity-building strengthening, informed decision-making, and
enhanced access to finance, focusing on four critical sectors: agriculture, tourism, manufacturing, and
services, with special attention to technology development and implementation.
Mercy Corps’ approach to Iqlaa integrates direct assistance with market systems development (MSD)
interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in
evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge from the COVID-19 crisis
stronger and more resilient, transformed through new ways of doing business and improved access to
finance, markets, and services. Understanding that women, youth, and people living with disabilities
(PLWD) face unique constraints to starting up and leading resilient MSEs, Mercy Corps design will infuse
a Gender, Youth, and Social Inclusion (GYSI) lens throughout all interventions. Mercy Corps’ approach
is committed to supporting MSEs to build back, formalize, and grow, emphasizing systems-level change,
equitable opportunities, and a dignified work environment for all women, men, youth, and PLWD in
Jordan.
The Position (General Position Summary)
The Outreach and Coordination Officer supports the Community and Private Sector Outreach and
Coordination Specialists as delegated. S/he will help the Outreach and Coordination Lead and
Specialists to implement the outreach work plan activities at the central region office and follow up
closely on this plan with the specialists, keeping it updated based on the needs and challenges that
might arise, in coordination with different Iqlaa components and consortium partners, and in
collaboration with local service providers, to outreach the targeted number of HBBs/MSEs supported
through Iqlaa’s activities and ensure they receive the technical and financial support they need per
Iqlaa’s work plan and approach. S/he will implement the central region office’s operations, with constant
feedback to the Outreach and Coordination Specialists. The Outreach and Coordination officer will also
contribute to the reporting requirements of USAID (including but not limited to weekly, monthly,
quarterly, and annual reports) in addition to all other Iqlaa reporting needs (including M&E).
Essential Responsibilities
● In close collaboration with the Community and Private Sector Outreach and Coordination
Specialists and other Iqlaa components’ team members, implement the outreach work plan
for the central region of Jordan, and other areas when needed, and ensure this plan reflects
the outreach strategy in terms of identification, vetting, and onboarding of the target number
of HBBs and MSEs under Iqlaa’s support activities, as well as potential market actors across
the governorates.
● Work closely with the Community and Private Sector Outreach and Coordination Specialists
and other Iqlaa components’ team members to keep the work plans updated based on all
emerging challenges and needs during the implementation phase.
● As guided by the Outreach and Coordination Lead, and Specialists, in coordination with the
consortium partners and local service providers, s/he will outreach and register the targeted
number of MSEs/HBBs under Iqlaa’s MSEs support activities.
● Support the Outreach and Coordination Lead and Specialists to successfully implement
Iqlaa’s central region office activities focused on key outputs and outcomes.
● Work closely with the Community and Private Sector Outreach and Coordination Specialists
to identify market actors, suppliers, etc. within the region and surrounding communities as
relevant to the Iqlaa work plans.
● In close coordination with the Outreach and Coordination Lead and Specialists, ensure that
Iqlaa’s MSEs in the central region receive the financial and technical support they need,
across all Iqlaa’s components.
● Work seamlessly with other components and teams including the research, innovation, PQL,
GYSI, and MSEs Support to maximize synergies within Iqlaa components for optimized results
and targets.
● Ensure all programming and Iqlaa’s central region office’s activities follow Mercy Corps’
internal systems and procedures, including Iqlaa specific requirements (such as USAID
marking and branding requirements, environmental compliance requirements, etc.).
● Work closely with the Community and Private Sector Outreach and Coordination Specialists
to ensure that the implementation of Iqlaa’s central region office’s activities is on time, within
targets and budget, using effective M&E systems to reach desired impacts.
● Ensure adherence to Mercy Corps PM@MC minimum standards, including Community
Accountability Reporting Mechanism (CARM).
● Ensure implementation and modeling of safeguarding policies and procedures in all
interactions with team members, partners, and component participants.
● Ensure that outreach targets MSEs/HBBs including those owned by women, youth, and
PLWDs, and that all implemented activities are complying with inclusion standards for women,
youth, and PLWDs.
● Support the MSE Support team in overseeing the successful implementation of grants and
activities across the central region governorates, while ensuring their compliance with USAID
regulations.
● Conduct focus group discussions and support awareness campaigns, in coordination with
the Community and Private Sector Outreach and Coordination Specialists and other Iqlaa
teams, including the PQL in different central region governorates and other areas when
needed.
● Build networks with different market actors and stakeholders in the central region of Jordan
that would support the Iqlaa team in the outreach process and register them per Iqlaa’s
established process, in close coordination with the Community and Private Sector Outreach
and Coordination specialists.
● Maintain positive relationships with the micro and small enterprises (MSEs) and home-based
businesses (HBBs) in the central region.
● implement the vetting and outreach plan in the central region, per the established tools and
procedures, ensuring the process works effectively, accurately, and in a timely manner.
● Work closely with the Outreach and Coordination Lead and Specialists to troubleshoot any
challenges and issues that might arise during the outreach process and while the MSEs and
HBBs are receiving the services, by implementing a feedback reporting channel to keep the
Lead and Specialists aware of MSEs’ performance and flagged issues.
● Provide support to other outreach activities across regions beyond the central region, as
needed.
● Identify potential success stories and other communications-worthy achievements to convey
to the Communications team.
● Keep an eye on any potential trends in any of the regions that would affect Iqlaa interventions.
● Support the research team in conducting the needed outreach for needed respondents for
different research activities.
● Support the MSEs and HBBs in their reporting, technically and financially.
● Support the MSE Support team in events, workshops, and any relevant meetings.
Monitoring, Evaluation, and Reporting
● Ensure implementing the monitoring and evaluation of the component activities in close
coordination with the M&E team, including monitoring, data collection, analysis, and report
writing in line with the M&E standard procedures as set by the Iqlaa PQL team.
● Provide regular progress reports that would feed into donor reports.
Financial and Compliance Management
● Ensure the compliance of activities with USAID and Mercy Corps regulations.
Supervisory Responsibility N/A
Accountability
Reports Directly To: Outreach and Coordination Specialists
Works Directly With: Outreach and Coordination Lead, North and South region offices’ Outreach
and Coordination teams, Iqlaa team under different components, COP, DCOP/Programs,
DCOP/Operations & Finance.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our
program participants, community partners, and other stakeholders, and to international standards
guiding international relief and development work. We are committed to actively engaging communities
as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualification & Transferable Skills
• BA/S or equivalent experience in economics, social or political science, management or public
administration, international development, or other relevant fields to economic growth
programming. Applicants with other academic track records who bring a strong track record of
work (including at least 2 years of relevant economic growth programming experience) may also
be considered.
• A minimum of 2 years of overall experience in medium to large donor-funded programs with
Jordan-specific experience.
• Technical experience in economic development integrating gender/youth/social inclusion,
focusing on home-based businesses, micro and small enterprise development, market systems
approach, and entrepreneurship preferred.
• Knowledge of the Jordanian context in general, central region in particular, and key Jordanian
stakeholders, as well as work experience in the Jordanian context.
• Demonstrated ability to build and maintain relationships with multiple stakeholders (including
public sector, private sector at both grass-root and corporate levels, and civil society), and
program participants.
• Demonstrated ability to implement outreach plans for MSEs/HBBs, market actors, among many
other potential stakeholders.
• Fluent verbal and written communication skills in Arabic and professional working proficiency in
verbal and written English is required.
Success Factors
A successful candidate will have a demonstrated ability to lead and communicate effectively with team
members and other stakeholders of varied work styles and cultures, follow procedures, and meet
deadlines with flexibility and creativity in planning and problem-solving. A successful candidate will be
highly dynamic and field-oriented rather than office-based, with an ability to think creatively about
changing norms that lead to greater opportunities for economic growth at household, community, and
institutional/firm levels. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative,
and be accountable for results, understand the larger picture while remaining focused on the details,
problem-solving, work within a complex and sensitive setting and follow laws and security protocols. The
most successful Mercy Corps team members have a strong commitment to teamwork and accountability,
thrive in evolving and changing environments, and make effective written and verbal communication a
priority in all situations.
Competencies
Communication Skills, Action-Oriented, Problem-Solving, Flexibility, Listening, Emotional Resilience,
Collaboration and Teamwork.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the
communities we serve, we empower all team members to dedicate 5% of their time to learning activities
that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment
to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking,
we are better able to leverage the collective power of our teams and solve the world’s most complex
challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives
and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best
work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and
evolving to become more diverse, equitable, and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis. We
actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger
and have a sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal
employment opportunities are available to all. We do not engage in or tolerate discrimination on the
basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or
ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other
protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,
whether team members, community members, program participants or others, are treated with respect
and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and
abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual
exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe
and inclusive work environment, team members are expected to conduct themselves in a professional
manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and
values at all times. Team members are required to complete mandatory Code of Conduct eLearning
courses upon hire and on an annual basis.
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