Collaboration, Learning, and Adaptation (CLA) Intern
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best
work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds,
perspectives, and skills so that we can be stronger and have long term impact.
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in
hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people
triumph over adversity and build stronger communities now, and for the future.
Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public
institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and
civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in
Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally
sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality
and empowerment, governance, natural resource management and technology.
The Program / Department / Team
USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to
support Jordan's home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and
become resilient to future shocks. HBBs and MSEs are essential drivers of employment and economic stability in
Jordan. Micro and small enterprises represent 98 percent of all businesses in Jordan and compose half of the
country’s private sector employment. Therefore, the Iqlaa approach places formal and informal Jordanian HBBs
and MSEs on a path to recovery, stabilization, and growth, focusing on four critical sectors: agriculture, tourism,
manufacturing, and services, with special attention to technology development and implementation.
Iqlaa works to implement best practices in crisis response, enterprise strengthening, inclusive job creation, and
financial sector development within a market-systems development (MSD) framework and leveraging innovative
behavioral change methodologies to facilitate long-term, sustainable changes in the behaviors or stakeholders and
beneficiaries that align better with the current needs of Jordan’s MSEs. Iqlaa will offer bundled support through
technical assistance and grants. The program will work with market sector actors to offer five main grants:
formalization, start-up funding, business Growth, innovation & Scale, and technology Integration.
General Position Summary
The Collaboration, Learning, and Adaptation (CLA) intern will provide essential support to the Program
Quality and Learning (PQL) team in capturing documented lessons learned, developing learning product
visualizations, and assisting with data analysis. This position requires strong research skills, proficiency
in data visualization and infographic creation, and the ability to work collaboratively with staff members.
This internship provides an excellent opportunity for individuals interested in gaining practical experience
in the field of collaboration, learning, and adaptation. The intern will have the chance to contribute to the
CLA efforts for Iqlaa activity and work alongside experienced professionals in the field.
The intern will gain the following skills by the end of the assignment:
• Develop strong research skills by assisting the PQL team in conducting comprehensive literature
reviews.
• Enhance data analysis skills by supporting staff members in analyzing data from various sources.
• Showcase creativity and visual communication skills by developing visually appealing and
informative learning product visualizations.
• Create infographics to visually represent data and highlight key trends and patterns.
• Acquire a comprehensive understanding of the CLA approach.
Essential Responsibilities
• Assist the program quality and learning team in conducting comprehensive literature reviews to
capture documented lessons learned.
• Extract recommendations based on key findings from literature reviews.
• Analyze and synthesize relevant information from various sources to identify key insights and best
practices.
• Assist the program quality and learning team in collecting the primary data through surveys and
interviews.
• Develop learning product visualizations: Utilize data and information gathered from literature
reviews, learning briefs, and other sources to create visually appealing and informative learning
product visualizations.
• Support staff members in analyzing data collected from various sources.
• Create infographics to visually represent data and highlight key trends and patterns.
• Write transcriptions and notes during the focus group discussions and interviews.
• Any other duties as may be assigned.
Accountability
Reports Directly To: The Collaboration, Learning, and Adaptation (CLA) Manager.
Works Directly With: The CLA Officer, the Senior Monitoring, Evaluation, and Learning Coordinator, MEL
Assistants, and MEL officers.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program
participants, community partners, other stakeholders, and to international standards guiding international relief and
development work. We are committed to actively engaging communities as equal partners in the design, monitoring,
and evaluation of our field projects.
Minimum Qualification & Transferable Skills
• Recent university graduate or currently pursuing a degree in a relevant field such as social sciences,
international development, or a related discipline.
• Strong research skills, with the ability to conduct comprehensive literature reviews.
• Proficiency in data visualization tools and software.
• Excellent written and verbal communication skills.
• Attention to detail and the ability to present information in a clear and concise manner.
• Strong data analytic skills.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan and it requires up to 30% travel to Jordanian’s governorates to support
implementing the program activities.
Mercy Corps team members represent the agency both during and outside work hours. Team members are expected
to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and
values at all times and in all locations.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching
our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to
leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture
of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as
individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to
become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek
out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global
impact.
We are committed to providing an environment of respect and psychological safety where equal employment
opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender
identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including
HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we
work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether
team members, community members, program participants or others, are treated with respect and dignity. We are
committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary
General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team
members. As part of our commitment to a safe and inclusive work environment, team members are expected to
conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code
of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct
eLearning courses upon hire and on an annual basis.
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