Director, Office of the Ombudsman D1

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

DEADLINE FOR APPLICATIONS

Applications must be submitted by Sunday, August 27, 2023 (11:59 PM CET).

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer an attractive compensation package (please refer to the Terms and Conditions section)

THE ROLE AND ORGANIZATIONAL CONTEXT

The Director of the Ombudsman Office D1 is located at the WFP Headquarters, based in Rome, Italy and reports to the Executive Director and is administratively managed by the Workplace Department.

The Director, Office of the Ombudsman and Mediation Services at the World Food Programme (WFP) leads the Ombudsman Office in WFP that is responsible for providing impartial, independent, confidential, and informal conflict-resolution services to all WFP employees. The purpose of the role is to promote a harmonious and engaging workplace, contributing to greater organizational and operational efficiency as well as strengthen internal networks to promote informal mentoring and coaching.

KEY ACCOUNTABILITIES (not all-inclusive)

You will:

• Lead and manage a team of Ombuds Officers, responsible for providing impartial, independent, confidential, and informal conflict-resolution services to all WFP employees.
• Engage with employees to explore the various options available for addressing work-related grievances or conflicts, including by facilitating informal resolution by employing methods such as facilitated conversations.
• Provide mediation and conciliation services for work-related conflicts, helping parties reach mutually acceptable solutions.
• Develop and implement employee awareness raising efforts for preventing and early resolving conflicts or grievances.
• Promote the development of conflict resolution competencies among all employees, with a particular focus on supervisors and managers to help create a workplace culture that values effective conflict resolution.
• Contribute to WFP policies, procedures, and practices.
• Collaborate and support other functions in WFP engaged in identifying, managing and resolving workplace conflicts and concerns, and promoting an inclusive and respectful workplace.
• Prepare an annual report to the ED on the work of the Ombudsman and on the regular basis, share trends in conflicts and problems, and an analysis of systemic issues with Senior Management.
• Travel to field offices as required to respond to conflicts and facilitate capacity building activities.
• Promote effective solutions at the field level to ensure conflict resolution including through a network of focal points.
• Foster a close working relationship with the United Nations Ombudsman and Mediation Services (UNOMS), and participate in the development of practices, procedures, standards, and policies of the UNOMS.
• Perform other accountabilities, as required.

QUALIFICATIONS AND KEY REQUIREMENTS

Education:

You have:

• Advanced university degree in Social Sciences, Law, Human Relations, Psychology, Public/Business Administration, or Management, or first university degree with additional years of relevant work experience.
• Formal qualification and/or certification in mediation, arbitration, and/or other forms of alternative conflict resolution is an asset.

Experience:

You have:

• A minimum of 13 years of relevant progressively responsible experience in International Relations, Intergovernmental Affairs, Public Administration, Human Resources Management or related field.
• Experience in dispute/conflict resolution in an international and multicultural environment is highly valued.
• Field experience in contexts similar to those in which WFP operates is desirable.

Knowledge & Skills:

• Excellent listening and problem-solving skills, to gather information, analyze situations, and assist in developing appropriate options and actions.
• Strong network and interpersonal skills for establishing connections and working effectively with individuals from diverse backgrounds and cultures.
• Capacity to uphold the highest level of integrity, discretion, professionalism, neutrality, and confidentiality.
• Good understanding of the nature of conflicts and methods of resolution is essential.
• Effective communication skills, fairness, timeliness, and a high sense of respect and empathy for individuals.

Language:

You have:

• Fluency (level C) in the English language.
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

TERMS AND CONDITIONS

Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. The Ombudsman shall serve for a term of four years. This term may be extended for another term of four years. Thereafter, the Ombudsman shall not be eligible to hold any other position within WFP after the end of his/her assignment. This position is open to both internal and external candidates.

WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Rome, Italy to take up this assignment.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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