IT Operations Officer, FT NOA, Cox’s Bazar
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Vacancy Announcement
WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.
TERMS AND CONDITIONS
Job Title: IT Operations Officer, FT NOA, Cox's Bazar
Grade: NOA
Type of contract: Fixed Term
Duration: 12 months
Duty Station: Cox’s Bazar
Vacancy Number: 828352
Date of Publication: 12 July 2023
Deadline of Application: 26 July 2023
This vacancy announcement is for Nationals from Bangladesh.
Terms and Conditions:
WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.
JOB PURPOSE
To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
2. Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
3. Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
4. Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.
5. Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.
6. Develop technical skills and knowledge, and build awareness of industry developments.
7. Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
8. Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
9. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.
10. Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.
11. Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.
12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
13. Follow operational plans and deliver resource requirements at the onset of an emergency.
14. Oversee both Foundational IT and ETS operations in Cox’s Bazar.
15. Other as required.
STANDARD MINIMUM QUALIFICATIONS
EDUCATION: Advanced university degree in Computer Science or other relevant field.
WORK EXPERIENCE: Minimum 5 years of experience with a minimum 3 years of professional experience in IT field.
LANGUAGE: Proficiency in both oral and written communication skills in English
OTHER SPECIFIC JOB REQUIREMENTS
- Has assisted in the design and implementation of ITIL service management systems for handling customer requests.
- Has proven experience analysing service management results and developing service enhancement recommendations.
- Has keen ground-level experience implementing IT and telecoms systems in emergencies.
- Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
- Has assisted with the specification, development, research and evaluation of client standards.
- Has performed extensive support and implementation of SCOPE at a large scale
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
Must have strong technical skills with an ability to work independently and as part of a diverse team.
Must have strong CISCO/networking skills including providing technical support for complex IT networks.
Must have strong IT systems skills including support for CPs on SCOPE.
Have strong client orientation skills, ability to work systematically, use initiative, good judgement, and to communicate complex matters both orally and in writing; proven ability to work in a team environment and achieve common goals.
Have Training and/or experience in Windows server operating systems, , strong knowledge of word processing, spreadsheet, project management and other standard WFP software packages and systems
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All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:
Leading by example with integrity,
Driving results and delivering on commitments,
Fostering inclusive and collaborative teamwork,
Applying strategic thinking,
Building and maintaining sustainable partnerships.
HOW TO APPLY
To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
Request for Disability related Reasonable Accommodations:
It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on: [email protected], cc’ing [email protected]. A member of the reasonable accommodation team will contact you to confidentially discuss your needs.
This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.
ABOUT WFP
The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
ORGANIZATIONAL CONTEXT
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. The country strategic plan is aligned with the United Nations sustainable development cooperation framework for Bangladesh for 2022‒2026 and the eighth five-year plan (covering the period July 2020‒June 2025) of the Government of Bangladesh. It is informed by the recommendations of an independent evaluation of the country strategic plan for 2017–2021 and consultation with key stakeholders. It will contribute to Sustainable Development Goals 2 and 17 through four strategic outcomes.
WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
DEADLINE FOR APPLICATIONS
Wednesday, 26 July 2023.
