Senior Human Recourses Manager

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutionsinto action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives.

The Senior HR Manager is a new position that supports the vast and complex HR needs for the Syria program. The HR team’s focus is on qualitative improvements in systems, policy and process, and in a transition phase to becoming a strategic HR partner that drives innovative people and culture thinking and initiatives at the country level.

General Position Summary

The Senior HR Manger is responsible for ensuring comprehensive Human Resources support for assigned team members within the Syria country program portfolio. They ensure oversight or lead key projects and workstreams for the HR team. They have a key role in contributing to the development, and supporting the delivering of the HR strategy and workplans, whilst ensuring the efficiency of the HR department across Jordan and Lebanon. They support the HR Director, with oversight and guidance of HR Operations for Syria as a whole. They ensure compliance with donor regulations as well as Mercy Corps’ internal policies and procedures. They support the hubs in ensuring the National Employee Handbook and changes in local law or policies are identified and implemented in a timely manner, working with HR leadership on resolutions. They support the HR team in building the HR function within the country program and ensuring sound HR service provision. They will actively participate in the HR Management team of the Syria program, and will serve in the HR Director’s stead for all areas of accountability and leadership of such fora during absence of the HR Director.

Essential Job Responsibilities

STRATEGIC Human Resource MANAGEMENT

• Build relationships and work closely with the various stakeholders to understand the program portfolio and operational priorities;
• Advocate for and support revised systems and processes, ensuring the HR team has visibility on programmatic and operational priorities and can plan, anticipate and resource HR support, in advance;
• Ensure HR services are provided on time, with high quality and compliant with policies and manuals;
• Provide organizational design guidance and leadership to managers, and advance understanding of the value add of HR teams in such processes, suggest changes to processes to support this;
• Plan for and facilitate regular revision of compensation and benefits frameworks;
• Engage and champion HR policy, system and process development, reflecting on operational priorities and identifying limitations;
• Hold a strong understanding of Mercy Corps’ global HR policies, to advise HR processes in the Syria country program;
• Lead assigned HR projects, and support the HR Director in ensuring development and delivery of the HR strategy and workplans.

TEAM MANAGEMENT

• Provide leadership and support to team members to maximize performance & reach objectives;
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews;
• Create and sustain a work environment of mutual respect where team members strive and to achieve excellence;
• Promote inter-hub support between HR teams, particularly in critical workload periods.
• Contribute to HR team structure definition, ensuring that the structure evolves with the needs of the Country program.

HR OPERATIONS

• Identify opportunities to make HR operations more efficient, accurate and address the broader business needs;
• Provide capacity development to teams to build HR Operations expertise;
• Coordinate and ensure quality implementation of HR operational areas across all Syria program geographies, including in areas focused on; HR administration, payroll, implementation of process, policy and systems, performance management, talent development, reporting and analysis and onboarding and employee relations;
• Provide HR approvals as per the authorization matrix.

Recruitment, Selection, Placement AND OFFBOARDING

• Ensure coordination with department heads to identify and plan for needed resources, and facilitate hiring requests in line with Mercy Corps recruiting policies.
• Guide hiring managers through an effective and qualitative process and supervise the recruitment of national staff, ensuring adherence to relevant SOPs.
• Lead the development and implementation of consistent systems of new staff induction and service requests between HR and other departments.
• Ensure that exit processes for staff departing Mercy Corps is conducted in line with the HR policies and Mercy Corps requirements.

Human Resource ADMINSTRATION

• Accountable for accurate personnel and job files as per MC procedures, within the assigned portfolio.
• Verify that administrative processes are followed accurately and allow for accurate and timely data and analysis;
• Facilitate common HR practices and information sharing through engagement with other offices in the region.

Supervisory Responsibility

Direct: HR Coordinator, Senior HR Officer (Lebanon).

Indirectly: HR Officer, HR Assistant and HR intern.

Accountability

Reports Directly To: Director of Human Resources, Syria.

Works Directly With: Syria HR team, Lebanon HR team, Area Directors, Program and Support Managers and Supervisors, all departments, all team members in Amman and Lebanon.

Knowledge and Experience

• Bachelor degree or equivalent in relevant field, in addition to masters or HR certification
• 7 years’ experience in Human Resources Management, with at least 4 years’ experience at Management level, within the Humanitarian NGO sector.
• Demonstrated understanding of complex emergencies, related security concerns and appropriate responses with experience in the Middle East and in insecure environments.
• Demonstrated attention to detail, following procedures, meeting deadlines and working and problem- solving independently and cooperatively.
• Knowledge and experience in organizational design.
• Experience in leading a HR department in emergency interventions.
• Excellent negotiation and representation skills.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English and Arabic skills required.
• Ability to work effectively with a diverse team in a sensitive environment.

Success Factors

The individual will have a solid understanding of Human Resources in the humanitarian or development context. They will have experience and confidence to lead the function, achieve results and understand priorities. They will be a strong communicator, with a willingness to learn and grow, and support their team to do so. They will be able to transfer knowledge to team members and lead planning that runs across functions as relates to people. The successful candidate will have the ability to interact effectively with

international and national personnel and a demonstrated ability to multi-task, meeting deadlines and process information in support of changing priorities.

How to apply:

Preferable to receive CVs before July 23, 2023.

*If you are interested, kindly apply as soon as possible, since resumes will be reviewed on rolling basis. Shortlisted candidates will be contacted before the submission deadline.

“Fostering a diverse and open workplace is an important part of Mercy Corps’ vision, and we encourage people from all backgrounds, especially women, to apply.”

Only shortlisted candidates will be contacted for an interview.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

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