Salesforce Developer and Administrator
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.
Job Title: Salesforce Developer and Administrator
Type of Contract: Consultant (Level 2)
Division: PPR
Duty Station (City, Country): Rome, Italy (HQ)
Duration: 11 months
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The World Food Programme (WFP) is the world's largest humanitarian agency, working towards achieving a world with zero hunger. We are seeking to fill the position of Salesforce Developer and Administrator, based in the Salesforce Team (in PPR-A) of the Public Partnerships Division (PPR) at our Headquarters in Rome, Italy.
WFP relies entirely on voluntary contributions to finance its projects. Relationships with fundraising partners from the public sector are pivotal in supporting WFP projects in all the countries where we work; saving lives and reducing hunger across the globe. WFP uses Salesforce (SF) as its donor relationship system and a Salesforce Developer and Administrator is needed to support with the management of the system.
ACCOUNTABILITIES/RESPONSIBILITIES:
- Work with the Salesforce Manager and Salesforce Team to support the management of the Salesforce platform and ensure that it is tailored to meet the information needs specific to WFP’s engagement with partners.
- Work as the lead developer of Salesforce in WFP and lead development work on the platform in collaboration with the Salesforce team. Be the lead responsible for all development work on WFP's Salesforce platform.
- Provide advanced support capabilities (e.g. debug and resolve complex platform issues)
- Develop enhancements and deploy globally, following prescribed release processes, including functionality changes; create flows, apex, triggers and validation rules; customise objects, fields record types and page layouts; and, support the management of the entire back end of the system to ensure processes are automated where possible and that the system streamlines working efforts for all WFP offices.
- Support the management of the software testing process, which includes creating test cases, establishing protocols and using appropriate testing environments.
- Support the management of the user and role hierarchy that facilitates over 1000 users from over 100 offices to have varying levels of accessibility to many records within the system.
- Lead the production and maintenance of the written technical guidance of the system and the SOPs for managing the system.
- Lead ongoing reviews of system security in collaboration with WFP's TEC division and ensure adherence to WFP information security and data privacy policies as well as other TEC security standards.
- Lead and oversee the technical side of integrations between Salesforce and other WFP systems, in collaboration with TEC and other divisions.
- Seek ongoing enhancement of WFP's Salesforce and keep informed about updates, improvements and extensions that would benefit WFP’s use of the tool.
- Complete ad-hoc tasks related to the management of Salesforce as requested by the Salesforce team and PPR division.
DELIVERABLES QUALIFICATIONS AND EXPERIENCE REQUIRED:
Education:
Undergraduate level university degree in IT, Computer Sciences, Information Management, International Development, Business Administration, Social Sciences or other related fields.
Experience:
– Must be a certified Salesforce Administrator and certified Salesforce Platform Developer II.
– Desirable: Certified Salesforce Application Architect.
– Must be familiar with managing and customising the following: Custom objects, workflow rules, validation rules, flows, apex, triggers, working between production and sandboxes, lightning pages, visualforce pages, basic html, APIs, permission sets and groups.
– Must have at least 5 years of relevant work experience, as a Salesforce developer, ideally in the context of a large international organisation.
– Must have experience of architecting and developing complex and integrated technology solutions in the Salesforce platform.
Knowledge and Skills:
– An understanding of how technology can optimize the work of often geographically distributed groups and teams.
– Familiarity with an international working environment.
Languages:
Fluency (level C) in English language. Knowledge of Spanish, French or Arabic a strong asset.
Terms and Conditions
WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.
Please visit the following websites for detailed information on working with WFP.
http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.
Deadline for applications: 19 July 2023
Ref.: VA No. 828190
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
