IT Helpdesk Officer

4 يوليو، 2023

0 3 دقيقة واحدة

Implement IT goals, policies, procedures and use regulations.
Monitor network performance to determine whether adjustments need to be made and communicate feedback to direct supervisor.
Assist the IT Admin in configuring Microsoft Servers.
Install computer programs and systems for new employees and perform minor repairs and troubleshooting to hardware, software, or equipment if needed.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities and configure email applications or virus protection software.
Assist in Training staff in the proper use of hardware protection and software application and provide technical assistance when needed.
Assist in the implementation of hardware/software projects with IT service providers and supervise maintenance contracts.
Generate timely and accurate reports to the direct manager if needed.
Read technical manuals and confer with staff and management to establish requirements for new systems in order to serve new purposes or improve workflow.
Provide all staff with technical assistance in solving technical problems.
Develop request for services to request software or hardware for staff and assist on evaluating vendor quotation/proposals and accordingly select required vendors.
Document and revise system design procedures, test procedures, and quality standards.
Train users in the proper use of hardware and software.
Provide technical and IT related assistance in all events