IT Helpdesk Officer

• Implement IT goals, policies, procedures and use regulations.
• Monitor network performance to determine whether adjustments need to be made and communicate feedback to direct supervisor.
• Assist the IT Admin in configuring Microsoft Servers.
• Install computer programs and systems for new employees and perform minor repairs and troubleshooting to hardware, software, or equipment if needed.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities and configure email applications or virus protection software.
• Assist in Training staff in the proper use of hardware protection and software application and provide technical assistance when needed.
• Assist in the implementation of hardware/software projects with IT service providers and supervise maintenance contracts.
• Generate timely and accurate reports to the direct manager if needed.
• Read technical manuals and confer with staff and management to establish requirements for new systems in order to serve new purposes or improve workflow.
• Provide all staff with technical assistance in solving technical problems.
• Develop request for services to request software or hardware for staff and assist on evaluating vendor quotation/proposals and accordingly select required vendors.
• Document and revise system design procedures, test procedures, and quality standards.
• Train users in the proper use of hardware and software.
• Provide technical and IT related assistance in all events

• EDUCATION/ QUALIFICATION

University degree in Computer Science, Computer Information System or any relevant field.

• SKILLS AND CORE COMPETENCIES
• Excellent organizational skills
• Good knowledge in organizing events and conferences
• Ability to implement work tasks accurately, quickly, and confidentially.
• Able to tolerate pressure.
• Excellent time management skills
• Excellent communication skills
• Proficiency in Microsoft Operating systems and MAC operating systems.
• Good English and Arabic languages, written and spoken.

Additional requirements:

• Office 365 portal admin
• Windows Server 2008-2012-2016
• Active Directory configuration
• Sage CRM
• SQL database basics

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