Events & Birthdays Officer

Supervisory Duties:

• Prepare and implement the annual events plan for Visitors’ in support of the overall strategic objectives of the Museum.

• Plan, implement and supervise all internal and external events and birthdays as well as monitor schedules.

Work effectively and in collaboration with other departments on all events.

Event Sales Duties:

• Establish connections with potential clients as well as maintain ongoing relations with the current and previous clients.

• Explore new opportunities and possibilities and develop the events’ business arm.

• Become an active member of the hospitality and events planning industries, and pursue new market opportunities to increase sales.

• Meet with clients regularly, and often conduct tours of the events’ facilities.

• Provide accurate and timely information to clients, vendors, and meeting planners.

• Focus on improving customer satisfaction to create loyalty and deliver a positive event experience.

• Achieve sales targets in alignment with the Museum’s strategy.

Functional Duties (Event Management):

• Understand the client’s requirements for each event as well as plan events with attention to financial and time constraints.

• Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost.

• Negotiate with vendors to achieve the most favorable terms.

• Coordinate with other departments in allocating human resources to support events.

• Manage all events’ operations (preparing venue, invitations etc.)

• Develop the necessary checklists and communication materials as well conduct final checks at the day of the event (e.g. tables, technology and equipment) to ensure everything meets standards.

• Oversee events’ happenings and act quickly to resolve problems.

• Evaluate events’ success and submit reports.

• To handle enquiries and provide all needed information to visitors or callers relating to birthdays.

• To meet and coordinate with potential customers to discuss birthday details.

• To coordinate all the details of birthday parties such as reserving dates and providing food caterers for children’s meals.

• To organize and plan birthday preparations and ensure that the quality of the overall services meets the standards.

• To ensure that all birthday areas are equipped with the required tables, chairs, bars, coolers and other equipment incidental to the birthdays.

• To follow up on all needed logistics (decorations, volunteers…etc.)

• To follow up on payments for birthday parties.

Qualifications:

• A bachelor’s degree in hospitality management, Business Administration, or any related field.

• (2-5) Years of experience in a related field

• Excellent command of the English Language

Skills

General Skills:

• Problem solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Planning and scheduling skills.
• Ability to manage multiple tasks, organize priorities, and meet deadlines.
• Very good attention to details.

Technical Skills:

• Knowledge of principles and processes for providing customer and personal services.
• Excellent knowledge in Microsoft Office
• Creative Services
• Customer Focus
• Deadline-Oriented

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