Infrastructure Specialist

21 يونيو، 2023

0 1 دقيقة واحدة

Job Purpose

Work within the Infrastructure Team based in Jordan. You will be providing support to customers based in the UK and other locations ensuring incidents, problems and requests are being dealt with to agreed service levels. In addition, you will be participating in the implementation of projects relevant to your area of responsibility. The role requires good communication skills (in English) and the ability to work under pressure in a team environment.

Key Duties and Responsibilities

Responsible for ensuring that all requests, and incidents are resolved within SLA and to ITIL standards via effective 2nd line support and systems management
Identify, diagnose, and resolve problems within SLA and ITIL
Design, Implement and manage IT infrastructure solutions and systems.
Implement TDM Group’s IT processes and security policies.
Contributing to the progression of the infrastructure team by advising best practices and delivering the best possible solutions
Participate in 24×7 on-call rotation.
Ability to travel on demand

Skills

Strong analytical and problem-solving skills
Ability to prioritize and multitask
Self-motivated and hardworking individual with good communication and customer service skills
Good technical documentation skills
Knowledge and experience in Microsoft environment including:
Windows Server (including Active Directory)
Microsoft 365.
Microsoft Azure
Knowledge and experience with VMWare vSphere.
Experience in PowerShell scripting is a plus.
Experience in managing Microsoft SQL servers is a plus.
Experience in Amazon Web Services is a plus.
Experience in Linux server administration is a plus.