Manager, Health Informatics, DBA FSR # 420
Job Title: Manager, Health Informatics, DBA FSR # 420
Location: Amman
This position is under Limited contract
BACKGROUND
International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.
Job Summary:
A. Software – Hardware Management
1- Installing and configuring software, hardware.
2- Install and test related equipment.
3- Arrange repair & maintenance for hardware in occasion of hardware failure in collaboration with the IT department
4- Provide technical support for hardware and software issues our users encounter
5- Monitor data-center health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
6- Monitor network communication
B. Software Implementation
1- Password and identity management
2- Set up accounts and workstations
3- Monitor users performance and maintain systems according to requirements
4- Creation & implementation of software roll-out plans and schedules.
5- Creation & implementation of software training plans & schedules.
6- Training all related staff and focal points as per their user permissions.
7- Manage implementation tasks such as data migration, product training, and organizational roll-out strategies
C. Systems Administration
1- Manage the configuration and operation of cloud-based information systems.
2- Monitoring system performance and troubleshooting issues.
3- Upgrade systems and processes as required for enhanced functionality and issues resolution.
4- Upgrade systems with new releases and models.
5- Perform routine/scheduled audits of the systems.
6- Daily systems monitoring and responding immediately to security or usability concerns.
7- Review application logs, error logs, reporting any error to development team.
8- Create and verify backups of data, Managing Backups Schedule.
9- Extraction and management of reports
10- Responsibility for maintaining the integrity and performance of databases (Database Administration)
D. UX/UI, Training & Support
1- Develop User Experience (UE) road maps for Front-end & Back-end user interfaces for employees use.
2- Meet users to gather information about their requirements and to find out what needs researching, designing or usability testing.
3- Be involved in sketching, prototyping and on occasion user testing, before passing the design onto the development team.
4- Work closely within a multidisciplinary team, including web developers and programmers
5- Assess individual and group training needs; maintain individual and group training records
6- Provide support and guidance by demonstrating knowledge of software, services, and best practices.
7- Provide users training including on-site support during enrollment, as well as post enrollment support
8- Develop software policies, processes and guideline to ensure compliance
9- Build an internal wiki with technical documentation, manuals and policies.
10- Respond to and resolve help desk requests, management of system help desk.
E. Database Administration
1.Build database systems of high availability and quality depending on each end user’s specialized role
2. Design and implement database in accordance to end users information needs and views
3. Define users and enable data distribution to the right user, in appropriate format and in a timely manner
4. Use high-speed transaction recovery techniques and backup data
5. Minimize database downtime and manage parameters to provide fast query responses
6. Provide proactive and reactive data management support and training to users
7. Determine, enforce and document database policies, procedures and standards
8. Perform tests and evaluations regularly to ensure data security, privacy and integrity
9. Monitor database performance, implement changes and apply new patches and versions when required
Minimum Requirements:
- Typically, IT degree Equivalent combination of relevant education and experience may be substituted as appropriate.
- Typically, 4+ years of relevant and progressive experience in healthcare database administration.
- Proper knowledge of electronic health records solutions.
- Proper knowledge of pharmaceutical information systems.
- Good English Language.
Child Safeguarding:
International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.
Code of Conduct
It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.
Compliance & Ethics
Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.
Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed
“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.
Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.
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