Deduplication and Biometric Adjudication Operator, SC5 (5 positions), RBN
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
BACKGROUND
Under the overall responsibility of the Business Transformation Assistance, the incumbent is expected to deliver and complete a wide range of deduplication and biometric adjudication operations support duties as detailed below: –
KEY ACCOUNTABILITIES (not all-inclusive)
Adjudication:
• Adjudicate potential biometric duplicates via the deduplication engine.
• Perform comparisons between biodata and biometric data (photos, fingerprints, or iris) of potential duplicates.
• Make adjudication decision by marking identities as either unique, duplicate, or undecided.
• Perform adjudication decisions in line with CO timeline and location requirements.
• Ensure adjudication decisions made are accurate.
• Submit timely reports.
Deduplication:
• Identify and Analyse duplicate biometric identities on WFP SCOPE platform and advise if the duplicates can be removed through a script or manual deduplication.
• Analyse individual identities and household records captured during biometric registration that have been marked as duplicates in single or multiple locations. Noting to incorporate the nature of interventions, the timelines of the registration and the roles of the duplicates.
• Make decision on duplicate identities in SCOPE while factoring in any protection issues that may arise in line with the developed SOP. Also, perform deduplication decision in line with CO timeline and location requirements.
• Ensure proper documentation of identities that have been actioned upon. This includes documents that have either been deleted or edited.
• Submit timely reports of all cases handled while regularly consulting on emerging patterns to ensure that there is uniformity in decision making.
• Training on standardized reporting, data analysis and cleaning
• Suggest improvements to methods and processes to support the continuous improvement of the process.
• Perform any other duties as required.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education preferably supplemented by courses in a field related to information technology and data.
Experience: Experience in data analysis with excel and governance
Language: Proficiency in English
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
- Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
FUNCTIONAL CAPABILITIES
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. |
| Change Implementation, Project management, Planning and Optimization | Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. |
| Technical Expertise | Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. |
| Service Management | Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. |
| Client Management | Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. |
| Procurement and Contract Management | Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria. |
COMPETENCIES AND BEHAVIOURS
• Ability to develop and maintain relationships with a range of individuals to provide a high-quality support service.
• Good communication skills required to give and receive information and work with a variety of individuals.
• Ability to prioritise, multi-task, coordinate workloads, and work under pressure to meet deadlines.
• Ability to be creative yet analytical with a logical mind and an eye for detail.
• Ability to work unsupervised and under own initiative.
TERMS AND CONDITIONS
TYPE OF CONTRACT: Service Contract, SC5
UNIT/DIVISION: TEC
DUTY STATION (City, Country): Nairobi, Kenya
DURATION: 12 Months
DEADLINE FOR APPLICATIONS
Tuesday 4th July 2023
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
