Business Support Assistant (Administration)SC-5,RBN

ORGANISATIONAL CONTEXT:

These jobs are found in Country Offices (COs), Regional Bureaus (RBs), and Headquarters (HQ). The Job holders report to a Head of Unit, Administration Officer, or the designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices. Job holders can recommend a course of action to staff at various levels and may allocate tasks to other support staff.

JOB PURPOSE:

To deliver a wide range of administration processes and activities for a specific professional area of work, to facilitate effective service delivery.

ACCOUNTABILITIES/RESPONSIBILITIES:

1. Support the provision of travel and protocol related services, etc., maintaining information, to contribute to the provision of a safe and comfortable working environment.
2. Follow on requests for travel that have been submitted by Business Support Assistants (BSA) within RBN, to ensure they conform to WFP standards and procedures.
3. Follow with COs on Oversight outstanding recommendations and support required
4. Follow on field support requests that come from COs, and communicate to the correct focal point in RBN for action
5. Collate and process information including dissemination to support the production of standard documents and reports for the unit, to enable decision-making and the effective management of resources.
6. Manage and maintain paper and electronic records within the area of responsibility in accordance with established procedures, to ensure swift and easy data access as required.
7. Undertake research and perform basic analyses of data, to contribute to the provision of accurate information and effective management of resources.
8. Be a first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues.
9. Provide inputs to routine methods and practices in own area of work, to support the continuous improvement of services provided
10. Other as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Completion of secondary school education. A post-secondary certificate in the related functional area is desirable

Experience:

• Has demonstrated an ability to perform all routine administrative activities in line with WFPs operating standards through day-to-day work
• Has supported in providing ad-hoc guidance to new staff members
• Has Knowledge of working with Travel and Protocol.

Languages:

Fluency (level C) in English language

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