Contact Center Executive

Job description:

Job Description:-

• Respond and follow-up customer calls to ensure customer satisfaction.
• Give the best customer centric experience to the customer.
• Provide personalized indirect customer service by responding to the needs of the each customer
• Log shipment collection requests.
• Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
• Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
• Provides products and service information to customers as needed.
• Answer customers’ general inquiries.

Job Requirements:-

• Good communication skills.
• Excellent command of English.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Team spirit.

Profile description:

Aramex International L. L. C.

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